Senior VOIP Technical Consultant
6 days ago
We are seeking a Technical Consultant IV with expertise in VOIP infrastructure to join our team. In this role, you will be responsible for architecting, implementing, and managing our VOIP systems. The ideal candidate will have extensive knowledge of Cisco Call Manager and other Cisco technologies, along with strong problem-solving abilities and a commitment to providing excellent support to end users and customers.
Key Responsibilities:
- Architect and implement VOIP infrastructure, ensuring optimal performance and reliability.
- Manage and maintain the VOIP environment, including Cisco Call Manager (CUCM), Cisco Unity, and Cisco Voice Gateways.
- Troubleshoot and resolve voice-related issues, providing timely support to end users and customers.
- Design and maintain the VOIP architecture, ensuring it aligns with organizational needs.
- Install and configure VOIP hardware, including Cisco ATA and analog devices.
- Manage SIP Trunking and ensure seamless integration with existing networking infrastructure.
- Document processes, configurations, and troubleshooting steps thoroughly and accurately.
- Collaborate with cross-functional teams to enhance the overall communication system.
Required Skills and Experience:
- In-depth knowledge of Cisco Call Manager (CUCM), Cisco Unity, Cisco Voice Gateways, and SIP Trunking.
- Expert knowledge of Cisco IP telephony solutions and VOIP architecture.
- Strong understanding of LAN/WAN networking and its impact on VOIP systems.
- Proven problem-solving abilities, with experience troubleshooting voice issues.
- Highly organized with excellent documentation skills.
- Strong customer communication skills, with a focus on user support.
Certifications:
- CCNA certification is required.
Education:
- Bachelor’s Degree in Information Technology, Telecommunications, or a related field is preferred.
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