Technology Support Manager

1 month ago

Houston, United States Request Technology, LLC Full time

***5 Days onsite***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people.

Responsibilities:

  • Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology.
  • Develop and manage Operating Level Agreements (OLA’s) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support.
  • Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization.
  • Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation.
  • Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications.
  • Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix.
  • Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues.
  • Intermediate knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
  • Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices.
  • Adheres to use of call ticketing system for each incident (e.g., request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Understanding of local office Conference Technology and procedures.

Qualifications/Technology

  • Bachelor’s Degree or work equivalent. Computer Science or Technical qualification is a plus.
  • A high level of proven management experience in a professional services environment, law firm experience preferable.
  • Law Firm, managing a help desk or desk side experience a plus.
  • Audio Visual experience a plus
  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
  • Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices.
  • Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business.
  • Knowledge of ticketing applications.
  • Microsoft Windows
  • Microsoft Office Suite
  • M365
  • iManage DeskSite and FileSite
  • Citrix /VPN
  • iOS for iPhones, iPads and
  • Mobile Management applications - InTune / AirWatch
  • Polycom and Cisco Video Conference Systems
  • Bomgar
  • PeopleSoft
  • SCCM
  • Carpe Diem
  • Avaya
  • SCCM
  • MFA
  • Zoom and WebEx
  • Microsoft Teams
  • ITSM Ticket Management System – Service Now
  • HP, Lenovo, MacBook laptops and desktops
  • Avaya
  • MFA
  • Zoom, Teams, WebEx, Skype for Business
  • ITSM Ticket Management System
  • Lenovo laptops and desktops

  • Technology Support Manager

    3 weeks ago

    Houston, United States Request Technology Full time

    ***5 Days onsite******We are unable to sponsor as this is a permanent full-time role***A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a...

  • Technology Support Manager

    1 month ago

    Houston, Texas, United States Request Technology, LLC Full time

    Job Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a minimum of 6 years of management experience.Key Responsibilities:Assess user issues and develop effective troubleshooting methodologies.Manage Operating Level...

  • Technology Support Manager

    2 weeks ago

    Houston, Texas, United States Request Technology, LLC Full time

    Job Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. As a key member of our IT department, you will be responsible for providing exceptional end-user support and managing a team of technical professionals.Key Responsibilities:Develop and implement effective support...

  • Technology Support Manager

    4 weeks ago

    Houston, United States Request Technology, LLC Full time

    ***5 Days onsite******We are unable to sponsor as this is a permanent full-time role***A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a...

  • Technology Support Manager

    3 weeks ago

    Houston, United States Request Technology, LLC Full time

    ***5 Days onsite******We are unable to sponsor as this is a permanent full-time role***A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a...

  • Information Technology Support Manager

    4 weeks ago

    Houston, United States Request Technology Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • End-User Technology Support Manager

    1 month ago

    Houston, United States Request Technology Full time

    *This role is onsite 5 days each week in Houston**We are unable to sponsor for this permanent Full time role**Position is bonus eligible*Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and...

  • Information Technology Support Manager

    4 weeks ago

    Houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • Information Technology Support Manager

    1 week ago

    houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • Information Technology Support Manager

    4 weeks ago

    houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • Information Technology Support Manager

    3 weeks ago

    Houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • Information Technology Support Manager

    3 weeks ago

    Houston, United States Request Technology, LLC Full time

    IT Support ManagerSalary: Open + BonusLocation: Houston, TXOn-site: 5 days/weekTravel: Once a quarter to Austin/Dallas*We are unable to provide sponsorship for this role*QualificationsBachelor’s Degree or work equivalent. A high level of proven management experience in a professional services environment.A high level of proven experience leading Firmwide...

  • End-User Technology Support Manager

    1 month ago

    Houston, Texas, United States Request Technology, LLC Full time

    Job Title: End-User Technology Support ManagerWe are seeking an experienced End-User Technology Support Manager to lead our technology support team in Houston. The successful candidate will be responsible for implementing new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide.Key Responsibilities:Lead the...

  • End-User Technology Support Manager

    2 months ago

    Houston, United States Request Technology, LLC Full time

    *This role is onsite 5 days each week in Houston**We are unable to sponsor for this permanent Full time role**Position is bonus eligible*Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and...

  • End-User Technology Support Manager

    2 months ago

    Houston, United States Request Technology, LLC Full time

    *This role is onsite 5 days each week in Houston**We are unable to sponsor for this permanent Full time role**Position is bonus eligible*Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and...

  • Technology Support Director

    4 weeks ago

    Houston, Texas, United States Request Technology, LLC Full time

    Job Title: Technology Support ManagerWe are seeking a highly skilled Technology Support Manager to join our team at Request Technology, LLC. This is a permanent full-time role that requires a strong background in IT service management and leadership.Key Responsibilities:Lead a team of 16 people across three offices, providing end-user support for various...

  • IT Support Manager

    2 weeks ago

    Houston, United States Ledgent Technology Full time

    Job Summary: As the IT Manager, you will be responsible for overseeing the company's information technology infrastructure, ensuring seamless operations across multiple locations. You will lead a team of IT professionals, manage IT projects, and collaborate with other departments to meet the company's technological needs. Key Responsibilities: Manage and...

  • Technology Support Manager

    1 month ago

    Houston, Texas, United States Kirkland & Ellis Full time

    About Kirkland & EllisKirkland & Ellis is a leading global law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that operate at the pinnacle of their field.Job SummaryWe are seeking a Technology Support Manager to...

  • IT Support Manager

    2 weeks ago

    Houston, Texas, United States Ledgent Technology Full time

    Job SummaryThe IT Manager will lead the IT Support team ensuring it provides a high level of customer service and timely technical support for moderately complex end-user computer and software issues to ensure end-user productivity. This position is responsible for supporting the installation, configuration and ongoing functionality of desktop computers,...

  • Technology Support Manager

    4 weeks ago

    Houston, Texas, United States Kirkland & Ellis Full time

    About Kirkland & EllisKirkland & Ellis is a leading global law firm that provides a wide range of legal services to clients across various industries. Our firm is committed to delivering exceptional results and providing a collaborative and inclusive work environment.Job SummaryWe are seeking a highly skilled and experienced Technology Support Manager to...