Project Manager
2 months ago
- Stay current on stakeholder needs and program vision.
- Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
- Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
- Interface directly with business and engineering teams to understand and influence outcomes.
- Responsible for iteratively enhancing monitoring and reporting on all program metrics.
- Manage vendor(s) contracts and measure and report on their performance.
- Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
- Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
- Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.
Education, Experience and Qualifications:
- Bachelor’s Degree
- 4+ years of experience managing IT operations serving content management/publishing systems.
- ITIL Foundation certified strongly preferred.
- Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
- Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
- Advanced program/process/project management skills and systems-thinking
- Advanced relationship management, leadership skills, and organizational savvy
- Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
- Proven action-orientation, resilience and ability to respond to changing business objectives.
- Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
- Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
- Experience leading people and effectively mentoring, coaching and developing others.
- Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
- Must have multiple years of working with Agile SDLC
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