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Technical Manager – Cloud Operations and Support
2 months ago
Technical Manager – Cloud Operations and Support
McKinney, TX
1 Year
- •Need to be technically skilled to answer customer queries regarding Cloud technologies. Guide team members to troubleshoot & resolve technical issues.
- •Hands-on experience in Cloud Operations and AZURE IaC projects.
- •Hands-on experience in Terraform.
- •Experience in developing infrastructure and application deployment automation.
- •Experienced in various AZURE services, including RDS.
- •Manage resources to deliver projects on time with quality as the primary goal.
- •Good exposure in Ansible, SQL, Tomcat/WebLogic.
- •Own team deliverables including but not limited to RCA’s, Bug fixes, Reports, and minor enhancements.
- •Need to have complete accountability and ownership.
- •Should be driving the inflight issues and driving solutions.
- •Should have hands-on experience in Stakeholder and Project Management.
- •Act as the SPOC for customer and internal stakeholders from the technical standpoint.
- •Should practice the Agile way of working and collaborate with geographically distributed teams in multiple time zones.
- •Assist with internal and external communication, improving transparency, and radiating information.
- What you will do:
- •Leading Cloud Operations and Support teams. Own team deliverables including but not limited to RCA’s, Bug fixes, Reports, and minor enhancements.
- •Stakeholder management
- •Understanding requirements and converting them to user stories
- •Estimation of efforts
- •Resource Planning
- •Responsible for delivery and governance
- •Represent the team in daily calls and weekly and monthly governance calls with the customer.
- •On-board and plan new resources for the project.
- •Reporting project status to internal and external stakeholders
- •Engage in delivery sync-up.
- •Drive daily scrum calls with the Cloud Operations and Customer Support team and tracks the project progress.
- •Manage invoices.
- •Track burn rate and course correction of the project execution path.