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Collections Specialist
4 weeks ago
The Collections Specialist & REO Agent is responsible for managing delinquent mortgage accounts, pursuing loss mitigation options, and coordinating the sale of real estate-owned (REO) properties on behalf of the mortgage lender/servicing department. This role requires a combination of collections expertise, real estate knowledge, and strong communication skills.
Responsibilities:
Collections:
- Contact delinquent borrowers to collect past due payments and negotiate payment arrangements.
- Evaluate borrowers' financial situations and determine appropriate loss mitigation options, such as loan modifications, forbearance agreements, or short sales.
- Prepare and submit loss mitigation documentation for investor approval.
- Monitor and manage delinquent accounts through the foreclosure process, if necessary.
- Maintain accurate and detailed records of all collection activities.
REO Management:
- Oversee the REO process, from property preservation to final disposition.
- Coordinate property inspections, repairs, and maintenance.
- Select and manage real estate agents for REO property listings.
- Review and negotiate offers on REO properties.
- Coordinate closings and ensure timely transfer of title.
- Manage property taxes, insurance, and other expenses related to REO properties.
Additional Responsibilities:
- Stay up-to-date on industry regulations and best practices.
- Provide excellent customer service to borrowers and internal stakeholders.
- Collaborate with other departments, such as loan servicing, underwriting, and legal, to ensure smooth and efficient processes.
- Prepare and submit regular reports on collection and REO activities.
Qualifications:
- Bachelor's degree in finance, real estate, or related field preferred (but not required with relevant experience).
- 2+ years of experience in mortgage collections and/or REO management.
- Strong knowledge of foreclosure laws and regulations (or willingness to do thorough research)
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (must) and mortgage servicing software (a plus).
Skills:
- Analytical and problem-solving skills.
- Attention to detail.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong interpersonal and customer service skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
Please note that this job description is a general guideline and may be tailored to the specific needs and requirements of the hiring company.
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