Bilingual Assistant

2 months ago


New Orleans, United States REDLEO SOFTWARE INC. Full time

Bilingual Customer Service Representative / Front Desk Specialist / Receptionist


Role: Customer Service Executive – Bilingual/Spanish is must

Address: Jefferson County, LA

Type: Onsite / Day Shift

Interview : Next week 100%


Must speak good English and Spanish

Job Description:

Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.


Responsibilities

  • Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.
  • Provide personalized and competent customer service to internal and external customers inquiring about purchases and payments.
  • Responds to inquiries, resolving complaints, and providing contractual information via phone or email.
  • Performs administrative and clerical Customer Care duties.
  • May initiate outbound customer calls to provide issue resolution or follow up.
  • Completes responsibilities within company policies, procedures, and compliant with regulations.
  • May maintain Customer Care processes, procedures, and job aids.


Share profile to aadil@redleosoft.com


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