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Information Technology Support Technician

3 months ago

Atlanta, United States Synergis Full time

IT Support Technician

Contract to Hire

Atlanta, GA 30342 (Glenridge/400 area)


  • In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsible for utilizing his/her skills to help the IAM team in resolving technical problems that cover a multitude of technical disciplines. Included in responsibilities will be the administration and internal support of the corporate PCs, printers, and related equipment. Regular activities include troubleshooting, assisting user s with hardware and account access, systems administration in a variety of software and hardware environments, telecom administration, and assistance in managing the activities of the department within the internal ticketing system. Understanding and assisting with hardware and application support based of knowledge base articles created and maintained by yourself and the team. Additional tasks include, but not limited to, end user support, account creation, license tracking, and performing PC and Apple support, maintenance, upgrades and configurations. Provide helpdesk support and resolve problems to the end user s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain asset tracking software
  • Document internal procedures
  • Assist with onboarding/off-boarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Helpdesk ticketing system for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required


The hourly pay range for this position is $20 to $25/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).

About Synergis

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. For more information about Synergis, please visit the company website at www.synergishr.com.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For immediate consideration, please forward your resume to Sumner Pirkle at spirkle@synergishr.com. If you require assistance or an accommodation in the application or employment process, please contact us at spirkle@synergishr.com.