Information Technology Field Technician

2 months ago

Plano, United States Air Distribution Technologies, Inc. Full time

The Field Tech will provide Tier 3 level IT support for personnel within the organization, with added emphasis on the business unit at which they will be based. The Field Tech will assist in all areas of IT support, with special emphasis on Tier 3 level IT support in their assigned area as well as other areas as needed, including advanced desktop/laptop support and network connectivity support, and server-based application support. The Field Tech will actively facilitate outstanding customer service levels, as well as understanding and adherence to the policies and procedures of the Information Technology department.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Technical Support: Provide advanced technical support and guidance to end-users. Provide Tier 3 level technical support on complex computer hardware/software (desktops, laptops, peripherals) and network connectivity for users throughout ADTI, including performance of on-site analysis, diagnosis, and resolution of complex IT service requests, enhancing the customer service experience with first call resolution and reduction in overall SLA.
  • System Maintenance: Ensure the proper installation, maintenance, and repair of computer systems, software and networks.
  • Policy Implementation: Enforce IT policies and best practices within the organization.
  • Coordinate with and assist the Field Tech Manager and his/her team as required in maintaining servers, storage and other systems in the datacenters.
  • User Support: Provide technical support and training to users on how to use new hardware or software.
  • Preparation of documentation, including accurately documenting technical issues and repairs for future reference.
  • Security Management: Help as needed with the implementation of security measures to protect data and IT infrastructure.
  • Inventory Management: Maintain an inventory of hardware and software, ensuring adequate supplies and timely upgrades.
  • Maintain up-to-date knowledge of current technology implementations within the business unit and organization, as well as stay current with current technical trends.
  • Liaison as necessary with vendors as needed.
  • Aid in development of business continuity and disaster recovery plans as required.
  • Other duties as assigned.


QUALIFICATIONS:

  • Bachelor’s degree and 4 years related work experience, or an equivalent combination of education and experience.
  • Technical Proficiency: Thorough knowledge of computer systems, IT components, and networking.
  • Troubleshooting: Excellent problem-solving skills to diagnose and fix issues.
  • Communication: Strong communication skills to effectively assist users and explain technical issues.
  • Organizational Skills: Good time-management and organizational abilities to handle multiple tasks efficiently.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, including analytical and problem-solving abilities, and ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Requires advanced ability in operating a computer, as well as typing skills, and knowledge of network hardware/software and connectivity, Windows networks, and Microsoft Office.


TRAVEL REQUIREMENTS:

Approximately 20% required.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and use hands and fingers to operate a computer keyboard, mouse, hand and power tools and to handle other computer components. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move or transport up to 10 pounds, frequently lift and/or move or transport up to 25 pounds, and occasionally lift and/or move or transport up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.


Air Distribution Technologies is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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