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Technology Analyst/ Desktop Support Analyst

1 month ago

Cincinnati, United States US Tech Solutions Full time

Duration: 4 months contract (with possible extension)


Employment Type: W-2


Job Summary


The National Field Services technician is to provide support for all employees, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to company’s employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.

Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.


Required Skills

• 2 + years of technical support experience in a computer support environment. Will consider less time if candidate has a natural ability.

• Possess an associate degree in computer science and/or business, or the work experience equivalent

• Work within a customer oriented, positive team environment. Great face forward customer service ability.

• Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff.


Desired Skills

• Configure, troubleshoot and repair hardware

• Configure network connectivity, including mobile computing

• Demonstrate functional knowledge of information security and best practices

• Possess excellent customer service skills

• Thinks out of the box

• Accepts personal responsibility and is a team player


Essential Job Functions

• Engage in the support of company’s computer platforms at corporate, campus and data center locations

• Provide support on single projects and initiatives within scope, budget and timeline

• Track corporate IT assets throughout computer lifecycle

• Install, support, and maintain desktop applications

• Provision applications using Microsoft System Center Configuration Manager (SCCM)

• Support desktop and mobile operating systems

• Provide high level of customer service to company’s internal client base

• Effectively communicate with the end user

• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

• Complete work on assigned tickets within SLA

• Use industry standard concepts, practices, and procedures

• Rely on documented and established guidelines to perform the functions of the job

• Communicate using excellent grammar and listening skills

• Work closely with team and produce clear documentation

• Learn new things and adapt to new procedures

• Provide audio\visual support


Training Provided

• Training will be provided when appropriate


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Nil

Email: nil@ustechsolutionsinc.com

Internal Id: 24-17406