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Senior IT Specialist

2 months ago

Boston, United States USA Tech Recruitment Full time

Position Title: Senior IT Specialist


Overview

The Senior IT Specialist will be a key resource to the company, supporting the day-to-day operations of information technology (IT) at 24M, troubleshooting issues, maintaining IT inventory, and leading projects to improve processes and security within organization. Strong interpersonal skills are required, as are a strong work ethic and an ability to flourish in a dynamic environment. This role will report to the Plant Manager, Thailand and be required to work onsite in our Rayong, Thailand office.


Key Responsibilities

• Receive and implement IT actions based on strategic direction from the US office.

• Report back to the US office on progress and issues.

• Maintain procedures and reports that provide technical support to the entire organization.

• As part of the internal IT team, provide coverage of:

o first and second level end-user technical support

o support of hardware/network/software

o installing, configuring, and maintaining server systems (e.g., VMware, Windows server, Hyper-V, SQL), software, and computer systems

o basic network service operations

o maintaining IT equipment

• Configure and maintain firewalls to Industry best practices.

• Perform network modifications and configurations for switches, routers, firewalls, etc.

• Prepare summary reports of network operations and server health.

• Monitor network performance and uptime, make recommendations to improve both.

• As needed, provide standby support and join calls outside of business hours.

• Other IT administrative tasks as needed.

• Make recommendations and implement solutions to improve IT processes and systems.

• Other duties and responsibilities as assigned.


Qualification: Required Knowledge, Skills, Abilities

• Strong English skills, both verbal and written

• Desire to expand skillset towards managing higher-level tasks (sysadmin, network admin, etc.)

• Good understanding of computer systems, mobile devices, and other tech products

• Proven ability and willingness to solve complicated problems and see projects through to completion

• Proven ability to assess problems, make decisions independently, and communicate upward appropriately

• Team-player with a positive attitude

• People-oriented mindset with ability to work in a fast-paced environment

• Able to interact professionally and confidently with individuals at all levels within the organization

• Strong organizational and time management skills with the ability to manage multiple different projects at the same time.

• Technical skills:

o Strong proficiency in Microsoft tools (SharePoint, Teams, OneDrive, Office, Excel, PowerPoint, etc.)

o Strong knowledge of Hyper-v, Windows Server, SQL required

o Linux knowledge a plus

o Knowledge of Cisco and Palo Alto firewalls strongly preferred.

o Knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) a plus



Required Experience

• Bachelor’s degree preferred.

• 8-10 years’ experience in IT support.