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Auto Claims Representative
1 month ago
Overview
Welling Young, LLC has partnered with an industry claims service leader, providing
custom tailored Third-Party Administration (TPA) programs to clients. The Dallas based, national
program is fast paced and growing. This position handles 1st party Damages to Auto Dealer’s Inventory and other first party auto damage claims. As the adjuster in this role, you will handle the claim from the first notice of loss through resolution/settlement and the payment process.
Responsibilities:
- Directly handle assigned claims.
- Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Directly investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, law enforcement agencies, witnesses, agents, and technical experts to determine the extent of damages, and contribution potential.
- Verify the nature and extent of property damage by obtaining and reviewing appropriate records and damages documentation.
- Represent the company as a technical resource, act within established professional guidelines as well as applicable state laws.
- Apply established file management protocols and metrics to all claims, document the rationale for any departure from applicable protocols and metrics with or without assistance.
Requirements:
- 2-5+ years of Auto Physical Damage claims experience.
- Commercial auto experience preferred but not required.
- Attention to detail with strong organizational skills.
- Ability to provide a high level of customer service to both internal and external customers.
- Proficient in Excel and Word.
