Digital Content Manager

2 weeks ago

New York, United States Calculated Hire Full time

Job Description: Manager, Merchandising Operations


We are hiring a Manager of Merchandising Operations to join the team responsible for executing product features as well as building and publishing TV series, movies and custom content across the Direct-to-Consumer service and other digital streaming products. We are seeking a cool-headed, detail-obsessed team member who is adept at managing the ebb and flow of a massive digital library in a fast-evolving industry and can be a Swiss Army Knife to support the team.


The Merchandising Operations team is tasked with ensuring the readiness of the streaming library by managing the artwork, metadata and related assets that power the streaming library, including alternative and custom assets used in audience segmentation and multi-variate testing. It is a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Product, Marketing, and Customer Support teams in addition to other stakeholders. Additionally, this role will be involved in key initiatives involving product enhancements, metadata optimization and feature expansions that keeps us evolving and current in the streaming landscape.


The successful candidate for this role will bring hands-on experience managing complex publishing projects, an aptitude with a variety of content management systems or computer programs, and a sense of personal responsibility for the accuracy of their work while multi-tasking multiple projects that cover a variety of operating procedures and systems. To excel in this role, you must be able to set and meet deadlines for publishing large volumes of content, communicate fluently with the teams throughout the company, and consistently strive to improve workflows and processes.


Responsibilities


  • Oversee the day-to-day operations of timely video clips, providing assistance and guidance when necessary
  • Ideate and collaborate on new product enhancements by defining requirements, advising on operational implementation, testing upon release, and troubleshooting bugs and functionality gaps to successfully deliver products to market
  • Audit feature releases from Product and Video Operations, often catching or correcting for errors that involve long-term manual solutions until enhancements can be released
  • Manually maintain imagery across the platform to ensure art is up to date and badging provides the best possible user experience
  • Support a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Video Operations, Product, Marketing, Technology, and Customer Support teams in addition to other stakeholders
  • Provide additional support for tentpole initiatives including high profile content launches, breaking news events, and marquee sporting events
  • Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary
  • Oversee and ensure the execution of live events, proactively preventing issues before they happen and minimizing impact on the user experience when they do
  • Liaison between the Operations, Product, Sales, and Programming teams to ensure that all parties are informed of all aspects of events and all pertinent information has been received by Merchandising Operations
  • Support the Content Merchandising Sr. Manager in product enhancements, process optimizations, and strategic decision making


Requirements

  • Minimum three years’ experience working on digital media platforms
  • At least 2 years of experience managing title operations or publishing at a large-scale editorial, e-commerce or video service
  • Previous experience working on live streamed events and live streaming operations is a plus
  • Demonstrable ability to manage an ever-changing content pipeline 7 days a week
  • Exhibit excellent organization and communication skills, attention to detail and the ability to clearly and concisely articulate workflows and concepts for a variety of audiences
  • Maintain strong leadership skills and committed to be a team player
  • Proactively identify opportunities to adjust processes for efficiencies. Help develop strategies and procedures for continual improvement for editorial operations.
  • Excellent writing and presentation skills
  • A passion for sports, news, television and movies
  • Ability to work holidays, weekends, late nights
  • Ability to work at Universal City, Los Angeles, CA or New York City, New York.

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