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Field Support Technician
3 months ago
The AROYA® division of ADDIUM, Inc. is seeking a highly skilled Field Technician with a strong background in designing, installing, maintaining large-scale commercial irrigation systems and being able to communicate in English and Spanish languages.
About Us
We are dedicated to building the world’s best substrate/hydroponic irrigation management systems. Our state-of-the-art sensors set the industry standard for precision. Our AWS-based software platform provides data visualization, data storage, workflow management, and intelligent irrigation software. We help growers achieve unmatched yield and quality while reducing water and fertilizer inputs while reducing runoff. AROYA is a specialized product line of ADDIUM Inc.
Field Service Support Technician
Work Location: Camarillo, CA - Field-based; 75-mile commute radius preferred.
Employer: ADDIUM, Inc. - AROYA Department / 1300 NE Henley Ct. Pullman, WA
Salary range: $31 - $38 hourly; non-exempt
Position Vision:
We are seeking a highly skilled professional with a strong background in designing,
installing, and maintaining large-scale commercial irrigation systems, particularly within the agronomy and farming sectors. The ideal candidate will possess a comprehensive understanding of advanced irrigation technologies and their application in optimizing water distribution for raspberry farming.
In this role, you will be helping our customers install and troubleshoot our systems, training and coaching them on how to utilize the data we provide to make better-growing decisions, and helping them integrate our auto irrigation product to gain better outcomes in growing their plants.
This role requires the ability to work independently in the field (hoop houses and indoor controlled agriculture) while working directly with our customers.
You will have great interpersonal skills, a strong desire to bring success to our customers, and a strong desire to learn about growing plants.
Job Summary
We seek a dedicated individual to join our team as a Field Service Support Technician in Camarillo, California, specializing in installing and supporting our technology on farms. The ideal candidate will have hands-on agriculture and/or irrigation experience, primarily in the field, not food processing.
Fluency in Spanish & English is essential for this role.
You’ll be responsible for providing exceptional technical support and maintenance services, ensuring optimal equipment functionality, troubleshooting issues, and delivering on-site support to meet customer needs.
Candidates must be able to work independently and possess good mechanical skills for installing our products, which involves extensive use of hand tools.
Basic construction experience and having worked on a farm are highly desirable.
Additionally, proficiency with using applications software to help customers make irrigation decisions is highly desirable.
Your expertise will play a crucial role in enhancing customer satisfaction and ensuring the smooth operation of our products.
Key Responsibilities
On-Site Support: Provide on-site installation, maintenance, and repair services for our equipment at customer locations.
Troubleshooting: Diagnose and resolve technical issues related to hardware and software components. Perform routine maintenance checks and repairs.
Customer Service: Interact with customers to understand their needs and provide timely and effective solutions. Maintain a high level of customer satisfaction through professional and courteous communication.
Technical Expertise: Stay updated with the latest technology trends and advancements in our products. Continuously improve technical knowledge and skills.
Documentation: Maintain accurate records of service activities, including service reports, parts used, and time spent on each job.
Training: Provide training to customers on the proper use and maintenance of our equipment and the use of our software to make better irrigation decisions.
Safety Compliance: Adhere to all safety guidelines and protocols to ensure a safe working environment for yourself and your customers.
Examples of Key competencies include:
Irrigation System Design: Expertise in creating efficient and sustainable irrigation plans tailored to large-scale agricultural operations, ensuring optimal water use and crop yield.
Installation and Maintenance: Proficiency in the hands-on installation and regular maintenance of sophisticated irrigation systems, ensuring long-term reliability and performance.
Agronomic Knowledge: A deep understanding of agronomy principles, particularly in relation to soil and water management, crop requirements, and the specific needs of raspberry farming.
Technological Proficiency: Familiarity with the latest irrigation technologies, including automated systems, remote sensing, and data-driven irrigation management tools.
Sustainable Practices: Commitment to implementing sustainable irrigation practices that conserve water resources and promote environmental stewardship.
Working Conditions:
Physical Demands: This role requires working in outdoor environments, often in varying weather conditions, including heat, humidity, and rain. The candidate must be comfortable working in orchards, fields, and other agricultural settings, which may involve walking long distances, climbing, bending, and lifting heavy equipment or materials.
Environmental Conditions: The work involves exposure to dirt, mud, and dust, as well as potentially muddy and uneven terrain. The candidate should be prepared to handle the physical challenges of working in hot, dirty, and wet conditions typical of large-scale farming operations.
Seasonal Variability: The role may require long hours during peak farming seasons, with the possibility of working early mornings or late evenings to meet irrigation demands and project deadlines.
Safety Awareness: The candidate must adhere to strict safety protocols, particularly when working with heavy machinery, chemicals, or in proximity to water sources. Proper use of personal protective equipment (PPE) is essential.
Team Collaboration: The role may involve working closely with farm managers, agronomists, and other agricultural professionals, requiring strong communication and collaboration skills to ensure the successful implementation and maintenance of irrigation systems.
Preferred Skills & Experience:
Experience in managing high-level client interactions.
Experience with advanced and integrated systems, including IoT devices, networked equipment, and smart technologies in agriculture and related fields.
Certifications: Any Industry-recognized certifications.
Qualifications
High school diploma or equivalent; technical certification or associate degree in electronics, mechanical engineering, IT, or a related field is highly preferred.
3 -5 years years of professional experience; some Ag/Irrigation experience preferred
Proven experience as a field service technician or in a similar technical support role.
Experience in production agriculture is preferred.
Technical Skills: Proficiency in diagnosing and repairing mechanical, electrical, and software issues. Familiarity with diagnostic tools and equipment.
Communication: Fluent in English and Spanish. Excellent verbal and written communication skills. Ability to explain technical information to non-technical customers.
Problem-Solving: Strong analytical and problem-solving abilities. Ability to work independently and manage time effectively.
Physical Requirements: Ability to lift and carry equipment, work in various environments, and travel to customer sites as needed.
Completed background: A background check will not be completed until an initial determination of qualification for employment has been made.
Compensation and Benefits
Competitive salary and performance-based incentives
Health, dental, and vision insurance
Retirement plan (with company match after 1-year)
Flex-Paid time off and 11 paid holidays
Ongoing training and professional development opportunities
Company vehicle and tools provided for fieldwork
At Addium, Inc., we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that a diverse team brings a broader range of perspectives and ideas, driving innovation and success. If you’re passionate about fostering an inclusive environment and want to contribute to our mission, we encourage you to apply. Addium, Inc. employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
