Account Manager

3 weeks ago

American Canyon, United States WineDirect Full time

Account Manager


At WineDirect we offer a full range of Direct-to-Consumer services to wineries’, including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day – to be The Winery’s Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN


We are seeking an energetic and highly motivated individual to fill a key position on our Client Success team. As an Account Manager at our American Canyon, CA location.


As Account Manager we will ask that you maintain exemplary work ethic and client relationships. You will act as an intermediary between Department Leadership and your assigned Enterprise Client list. Key responsibilities will be identifying areas of account growth within the WD ecosystem; communicating account updates, seasonal promotions, process changes and ensuring key success metrics for clients are met and exceeded. Also important will be collecting customer feedback, and then communicating to cross-functional departments and leadership to drive product and service changes. You daily focus is to be in lockstep with our clients. Keep a firm grasp on service, ecommerce, and operational updates and share with clients how these will affect them.


What you’ll be doing:

  • all aspects of the customer relationship including setting proper expectations, communication, shipment schedule, packaging and insert demands, and building strong relationships within the account.
  • as single point of contact for customers with solid understanding of their needs.
  • as a point of escalation for members of the winery team, analyzing requests, providing information, and taking action to address concerns.
  • ongoing service level agreements are met.
  • in sales and growth opportunities within your key account.
  • support questions relating to our portal software; report bugs or features to the IT dept as identified.
  • ongoing customer training, including in-person and remote presentations and demos of our product suite as needed.
  • participate in internal and client meetings.
  • identify gaps within your account and continually look for ways to improve the process.
  • to cross and vertically network within an organization to establish relationships with key decision makers.
  • with cross functional departments to ensure best practices, continued utilization and ongoing customer adoption of product services and offerings.
  • with internal departments on status updates when needed (e.g. phones down, or ecomm issues).
  • in developing and measuring success metrics and ROI on client requests.
  • feedback and learnings with WD team members and leadership.
  • a shining example of communication, timeliness, professionalism and customer service.
  • aware of revenue metrics, billing and ARPP and track for trending behavior and prepare an active response.You should work this through with management.
  • Other duties as assigned.


Who you are:

Candidates must possess highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.

  • 5+ years of experience in an account manager role or similar.
  • degree in technical, financial or communications discipline or exceptional work experience in place or combined with degree.
  • Successful B2B and B2C business relationship skills.
  • Very strong written and verbal communication skills.
  • Public speaking experience – software technology training experience is strongly preferred.
  • Self-motivated, passionate and a team player.
  • Natural problem solver, results oriented, self-directed, disciplined and have excellent follow through skills.
  • Able to multi-task and prioritize in a changing environment.
  • Clear and concise software presentations.
  • Continuous practice exceptional customer service and excel at building long term customer loyalty.
  • Microsoft Office Suite intermediate level Excel, Word, Outlook, reporting tools, web based applications, ticket system experience, etc.


Why WineDirect:

  • will have the ability to transform the wine industry by facilitating wineries ability to sell their products globally.
  • get to work with and support a stellar group of people who work together to care for our clients and their customers.
  • be empowered to make decisions, both to get the job done and to further your career.
  • have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability, AD&D, and a 401(k) plan.
  • WineDirect is an Equal Opportunity Employer.

  • Account Manager

    2 weeks ago

    American Canyon, United States WineDirect Full time

    Account Manager At WineDirect we offer a full range of Direct-to-Consumer services to wineries', including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day - to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to...

  • Account Manager

    3 weeks ago

    American Canyon, United States WineDirect Full time

    Account ManagerAt WineDirect we offer a full range of Direct-to-Consumer services to wineries’, including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day – to be The Winery’s Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best...

  • Account Manager

    3 weeks ago

    American Canyon, United States WineDirect Full time

    Account ManagerAt WineDirect we offer a full range of Direct-to-Consumer services to wineries', including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day - to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to...

  • Account Manager Capsules Wine Segment

    3 weeks ago

    American Canyon, United States Penn Foster Inc Full time

    Position Job Title: Account Manager Capsules, Wine Segment (Central West Coast) Location: Home – based in Napa Valley Contract Type: Permanent JOB PURPOSE Amcor Capsules supplies closures for the Wine and Spirits segments (screwcaps and capsules). The division serves North American Customers predominantly from its St Cesaire Plant in Canada, as well from...

  • Senior Accountant

    4 days ago

    American Canyon, United States Ledgent Full time

    Degree in Accounting with 5+ years in G/L REQUIRED Manage monthly close, G/L reconciliations, prepare financail statements Fixed Asssets, assist with tax compliance MUST HAVE STRONG EXCEL including SQL 4 days onsite in Vallejo, 1 day remote Up to 90K to start! Up to 90K plus benefits to start! Qualifications Degree in Accounting with 5+ years in G/L...

  • Commercial Sales Manager

    4 days ago

    American Canyon, United States AutoZone Full time

    The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds...

  • Branch Manager

    4 days ago

    American Canyon, United States LandCare Full time

    ** Branch Manager** **Job Category****:** Branch Staff **Requisition Number****:** BRANC002616 Showing 1 location **Job Details** **Description** **Were a growing company with a footprint that spans the country** * 2,000 Employees coast to coast * 55+ Locations in 25 states * 25+ Years in business * $200M in annual sales With a strong, stable foundation, you...

  • Branch Manager

    1 month ago

    American Canyon, United States LandCare Full time

    ** Branch Manager** **Job Category****:** Branch Staff **Requisition Number****:** BRANC002616 Showing 1 location **Job Details** **Description** **Were a growing company with a footprint that spans the country** * 2,000 Employees coast to coast * 55+ Locations in 25 states * 25+ Years in business * $200M in annual sales With a strong, stable foundation, you...

  • Restaurant General Manager

    1 week ago

    American Canyon, United States Taco Bell Full time

    Restaurant General Manager American Canyon, CA The minimum and maximum wage for this position is $24/hr! DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth! A General Manager is a leader who is able to build a team and develop existing team of top performers by training and...

  • Accounting Manager

    4 days ago

    American Fork, United States Grabber Construction Products Inc Full time

    Job DescriptionJob DescriptionGrabber is an amazing innovative company servicing the building materials and construction industry!Our Vision: Leader in contractor productivity products and customer service excellence, while building careers and communities.Our Mission: To significantly contribute to the success of our business partners.Our Values: Family,...

  • Accounting Manager

    4 days ago

    American Fork, United States Grabber Construction Products Inc Full time

    Job DescriptionJob DescriptionGrabber is an amazing innovative company servicing the building materials and construction industry!Our Vision: Leader in contractor productivity products and customer service excellence, while building careers and communities.Our Mission: To significantly contribute to the success of our business partners.Our Values: Family,...

  • Assistant Controller

    4 days ago

    American Canyon, United States Mezzetta Full time

    The Role Reporting to the Corporate Controller, the Assistant Controller will be based out of our American Canyon office in Napa Valley. Mezzetta is a family-owned company that has been built on a foundation of the utmost quality in its products and its people. The Assistant Controller is responsible for managing and developing the accounting operations team...

  • Insurance Account Manager

    2 months ago

    Canyon, United States Kenny Dean- State Farm Insurance Full time

    Job DescriptionJob Description Kenny Dean - State Farm Agency, located in Canyon, TX has an immediate opening for an Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based conversations and...

  • Strategic Account Manager

    4 days ago

    American Fork, United States LiveView Technologies Full time

    Why LVT: LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago...

  • Strategic Account Manager

    4 days ago

    American Fork, United States LiveView Technologies Full time

    Job DescriptionJob DescriptionSalary: Why LVT:LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to...

  • Payroll Bookkeeper

    5 days ago

    American Canyon, United States D.H.R. Golf Construction Full time

    **About us** D.H.R. Construction, Inc. is a golf course renovation contractor with projects throughout the United States with a focus on the California Bay Area and Hawaii. This family-owned company has been in business for more than 30 years and has a strong and loyal customer base who values their commitment to customer service and quality work....

  • Landscape Crew Member

    2 days ago

    American Canyon, United States LandCare Full time

    Job Details: Maintains grounds of industrial, commercial, or public property and performs other installation/enhancement activities by performing the following duties. **Responsibilities**: - Drives crew to, from and between worksites unless on a single crew. - Works around and operates hand tools and mechanical machinery used for landscape maintenance. -...

  • Human Resources Business Partner

    2 days ago

    American Canyon, United States Westlake Chemical Full time

    _**MUST BE BILINGUAL IN SPANISH TO APPLY**_ **SUMMARY** The Human Resources Business Partner (HRBP) is responsible for supporting leaders and employees with a wide range of HR initiatives, operational processes and procedures, tactical issues and employee relations efforts. The HRBP builds positive working relationships and acts as a contact for leaders...

  • Operations Supervisor

    4 days ago

    American Canyon, United States United Rentals Full time

    Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By...

  • Operations Supervisor

    1 day ago

    American Canyon, United States United Rentals Full time

    Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By...