Information Technology Analyst
5 days ago
Position: IT Analyst
Location: Phoenix, AZ
Duration: 4 month contract to hire
Compensation: $20-26/hour
Schedule: Night Shift, 9 pm - 7:30 am. 4 days per week. Sunday to Wednesday or Wednesday to Saturday.
Desired Experience
• 2+ years in a previous IT role
• Basic understanding of networking concepts, protocols, and technologies.
• Familiarity with network troubleshooting tools and methodologies.
• Previous help desk or IT ticketing experience a plus
• Previous network operations center or network administration experience a plus
• Basic knowledge of cybersecurity principles and best practices a plus.
Day to Day
• Monitor network performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
• Collaborate with network engineers to optimize network configurations and address connectivity issues.
• Monitor security tools for active alerts and work with corporate security to resolve them
• Act as the first point of contact for IT incidents and problem resolution
• Respond to IT incidents promptly, identifying and resolving network-related issues.
• Collaborate with cross-functional teams to mitigate and escalate incidents as needed. Ensure proper escalation to technology operations teams and local system owners.
• Coordinate communications status updates to all stakeholders
• Maintain accurate documentation of network configurations, changes, and incident resolutions.
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