Information Technology Analyst

5 days ago


Phoenix, United States Insight Global Full time

Position: IT Analyst

Location: Phoenix, AZ

Duration: 4 month contract to hire

Compensation: $20-26/hour

Schedule: Night Shift, 9 pm - 7:30 am. 4 days per week. Sunday to Wednesday or Wednesday to Saturday.


Desired Experience

• 2+ years in a previous IT role

• Basic understanding of networking concepts, protocols, and technologies.

• Familiarity with network troubleshooting tools and methodologies.

• Previous help desk or IT ticketing experience a plus

• Previous network operations center or network administration experience a plus

• Basic knowledge of cybersecurity principles and best practices a plus.


Day to Day

• Monitor network performance, troubleshoot issues, and implement solutions to ensure optimal functionality.

• Collaborate with network engineers to optimize network configurations and address connectivity issues.

• Monitor security tools for active alerts and work with corporate security to resolve them

• Act as the first point of contact for IT incidents and problem resolution

• Respond to IT incidents promptly, identifying and resolving network-related issues.

• Collaborate with cross-functional teams to mitigate and escalate incidents as needed. Ensure proper escalation to technology operations teams and local system owners.

• Coordinate communications status updates to all stakeholders

• Maintain accurate documentation of network configurations, changes, and incident resolutions.



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