Customer Service Specialist

2 months ago

Irvine, United States Thélios Full time

Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet.


CUSTOMER SERVICE REPRESENTATIVE


POSITION SUMMARY: Based out of Barton Perreira’s Irvine, California office, we are looking for a specialist responsible for answering calls, providing product information, and assisting customers by being informative, empathetic, and eager to resolve any issues quickly. The ideal candidate will be willing to listen, learn, and address any customer inquiry that comes their way.


KEY RESPONSIBILITIES

  • Respond quickly and effectively to customer issues with empathy and professionalism.
  • Efficiently handle customer inquiries via phone, online chat and email regarding orders, product status, and other related information or issues.
  • Upsell products and suggest alternative solutions.
  • Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience.
  • Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues.
  • Record, organize, and manage customer interactions and profile/account changes.
  • Learn and adhere to all customer service procedures and policies.


PROFILE

High School Diploma or Associate degree in Business Administration or certification preferred

Minimum of 2+ years of relevant Customer Service experience

  • Minimum of 2+ years of relevant Customer Service experience
  • Excellent data entry skills with high attention to detail and superb time management skills
  • Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
  • Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
  • Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).
  • Proficient in Microsoft Office; Sage 100 knowledge is an added advantage.


The hiring range for this position ranges from $25-28/hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.


Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Direct applicants only, no third-party staffing inquiries, please.

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