ServiceNow TSM Architect

1 month ago

Richardson, United States Infosys Full time

Preferred Qualifications


• OSS/ BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource etc), CSM (Customer Service Management) and Customer Service Portal capabilities and experience or solid understanding of ServiceNow TSM/CSM/ ITSM/ implementation in Telecom domain

• You will be responsible for defining, design, developing and implementing Telecom technical Products within the Project

• Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.

• You will drive the prioritization of the developments, developing plans and roadmaps, using your skills in the domain, product management and stakeholder management.

• Lead a multi-disciplinary team of people to design, develop, test, release and potentially operate, a technical product that will underpin a broad portfolio of Propositions.

• You will be expected to be work in an autonomous manner, setting direction and prioritization for teams, and communicating to stakeholders, and dependent teams to ensure successful delivery of the Technical Product.

• Experience of working in large programs and owning a product which is part of a wider portfolio. Demonstrable ability to understand and resolve conflicting priorities with other products.

• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices

• Good Communication and Client interfacing skills.

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