Regional Field Service Manager

1 month ago

Cincinnati, United States Signode Full time

About Signode:

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


Summary:

Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


Essential Functions:

  • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
  • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
  • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
  • Approve, timecards, expense reports and annual maintenance agreements.
  • Review agreement reports to understand profit and loss within their responsibility.
  • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
  • Provide qualified supervision for field service techs on special application equipment.
  • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
  • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
  • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
  • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
  • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.
  • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
  • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
  • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements.
  • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


About the Territory

Most of the Region is Metals equipment specific and requires a heavy knowledge of the Metals Industries. Major industries supported include: Very demanding Metals customers, Paper (RMF), Corrugated, Brick, Beverage, Steel, Stretch.


Position Qualifications:


Education: High School Diploma or GED required, Preferred College Degree or Technical School.


Experience:

  • 2+ years in a leadership role, with 5 years in a service position
  • Prior preventative maintenance experience (i.e. Mechanical, PLC)
  • Proven experience managing a remote staff (establishing KPIs, Metrics) to drive performance
  • Excellent customer service experience
  • Microsoft Office skills (Word, Excel, Outlook, etc).
  • Desirable: Professional course (business, engineering, mechanical).


Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

Customer Focus

Stress Management

Problem solving

Results oriented

Organization / Planning

Empowerment

Selecting Quality Talent



Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.


The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • Regional Sales Manager

    1 day ago

    Cincinnati, Ohio, United States Acro Service Corp Full time

    About the RoleWe are seeking a highly skilled Regional Sales Manager to lead our Commercial Staffing Services team. As a key member of our sales team, you will be responsible for driving sales growth and developing strategic relationships with high-volume clients.Key Responsibilities:Drive sales of commercial staffing services across assigned regionsDevelop...

  • Field Service Professional

    3 days ago

    Cincinnati, Ohio, United States Danaher Corporation Full time

    Radiometer is part of Danaher Corporation, a company dedicated to accelerating science and technology that improves people's lives. As a Field Service Engineer for Radiometer, you'll join a team of professionals who share your passion for delivering exceptional service to our customers.">About the RoleThis Field Service Engineer position is responsible for...

  • Field Service Controls Engineer

    4 weeks ago

    Cincinnati, United States Cleaning Technologies Group Full time

    Job Title: Field Service Controls Engineer Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Hourly MINIMUM REQUIREMENTS to PERFORM DUTIES What is expected of me? - Essential Duties and Responsibilities: Supervise installation and startup of machines at the customers’ plant and maintain all working...

  • Apex Regional Manager

    3 months ago

    Cincinnati, United States Great Day Improvements Full time

    Overview APEX REGIONAL MANAGER - REPLACEMENT WINDOW COMPANY PURPOSE AND SCOPE OF POSITION: Under the RVPs authority, this position has key leadership and manamgnet responsibility over multiple Branch locations and is responsible for the overall execution of the Branches including sales, operations, and installation functions. The Regional Manager...

  • Field Manager

    1 month ago

    Cincinnati, United States American Greetings Corporation Full time

    Job Description AMERICAN GREETINGS has an exciting career opportunity based in the Cincinnati, OH area for an experienced candidate with a background in retail management and a desire to jump into the rewarding and challenging business of the social expressions industry. The Field Manager is responsible for ensuring exceptional retail service and...

  • Regional Sales Manager

    2 months ago

    Cincinnati, United States Pro Mach Full time

    Do you thrive on working closely with customers? Customizing solutions? Closing deals? Our sales leaders are self-motivated, savvy strategists who strive to understand their customers’ business needs and then figure out the best solution. Our sales teams work closely with our engineers and field service techs to ensure our customers reach their packaging...

  • Field Service Operations Manager

    3 weeks ago

    Cincinnati, Ohio, United States Clean Harbors Full time

    At Clean Harbors, we are seeking a Field Service Foreman to join our team in Cincinnati, OH.About the RoleThis position will oversee the direct supervision of Field Technicians, ensuring they perform tasks associated with emergency response, hazardous waste cleanup, site remediation, equipment decontamination, and handling hazardous materials. The successful...

  • Field Service Engineer USA

    4 weeks ago

    Cincinnati, United States ZOLL Medical Full time

    Circulation, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory...

  • Field Manager

    1 month ago

    Cincinnati, United States American Greetings Corporation Full time

    AMERICAN GREETINGS has an exciting career opportunity based in the Cincinnati, OH area for an experienced candidate with a background in sales or retail management and a desire to jump into the rewarding and challenging business of the social express Manager, Field, Territory Sales, Merchandiser, District Manager, Manufacturing, Business Services

  • EHS&Q Manager North Sub-Region

    4 weeks ago

    Cincinnati, United States Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world....

  • Field Service Technician for Medical Devices

    19 hours ago

    Cincinnati, Ohio, United States MIDWEST MEDICAL SERVICE AND INSTALLATION LLC. Full time

    Job TitleMedical Equipment Installation SpecialistJob SummaryWe are seeking a skilled Field Service Technician to join our team at MIDWEST MEDICAL SERVICE AND INSTALLATION LLC.Company OverviewOur company provides medical equipment installation services to clients across the country.Job ResponsibilitiesTravel out of state to install medical equipmentWork...

  • Aerospace Application Specialist

    7 days ago

    Cincinnati, Ohio, United States Field Aviation Full time

    Aerospace Application Developer PositionField Aviation offers an exciting opportunity for a skilled Software Developer to join our team. As a key member of our IT department, you will be responsible for developing and maintaining software applications that support our business operations.About Field Aviation:We have been providing specialized services to the...

  • Software Developer

    4 weeks ago

    Cincinnati, United States Field Aviation Full time

    Field Aerospace has been providing specialized services to the international aerospace industry for over 75 years. We're one of the oldest, most knowledgeable, and most experienced aircraft companies in North America serving private and public sector clients since 1947. We have over 500 employees across 5 North American locations. Our corporate office is in...

  • Regional Sales Development Manager

    3 weeks ago

    Cincinnati, Ohio, United States Home Warranty of America Full time

    Job OverviewWe are seeking an experienced Regional Sales Development Manager to join our team at Home Warranty of America. The successful candidate will be responsible for delivering exceptional service to the real estate community in multiple markets across the US.

  • Data Driven Solutions Developer

    3 days ago

    Cincinnati, Ohio, United States Field Aviation Full time

    Software Development Opportunity at Field AviationField Aviation is seeking a highly skilled Software Developer to join our team. As a Software Developer, you will play a key role in creating and modifying software applications that meet the needs of our business.About the Role:You will be responsible for managing in-house applications, troubleshooting...

  • Regional Business Development Manager

    1 week ago

    Cincinnati, Ohio, United States CFBank Full time

    Job Title: Market PresidentDescription:We are seeking an experienced commercial banking leader to join our team as a Market President. As the primary leader in the region, you will be responsible for driving business development and mentoring sales staff in the SW Ohio region.Responsibilities:Develop and implement business development strategies to drive...

  • Regional Service Lead

    1 week ago

    Cincinnati, Ohio, United States Gladus LLC Full time

    Estimate Salary: $60,000 - $80,000 per yearGladus LLC offers a competitive salary, KPI bonus structure, career advancement opportunities, health benefits (HRA), 100% travel reimbursement, paid time off (PTO) and paid holidays, and a casual environment focused on teamwork.We offer extensive industry and technology training to our employees, creating...

  • Field Service Professional

    1 day ago

    Cincinnati, Ohio, United States Benco Dental Full time

    Become a Key Player in Driving Dentistry ForwardWe are looking for a skilled professional to join our team as a Field Service Professional. As a Field Service/Installation Technician, you will provide hands-on support to our customers, offering solutions that extend beyond repairs and maintenance.This is an exciting opportunity to work for a family-owned...

  • Regional Operations Manager

    6 hours ago

    Cincinnati, Ohio, United States MI Homes Full time

    Job OverviewWe are seeking an experienced Regional Operations Manager to join our team at M/I Homes. As a key member of our leadership team, you will play a crucial role in driving operational excellence across our Cincinnati branch office and Springboro Satellite Branch.The successful candidate will have a proven track record of improving branch systems,...

  • Field Service Supervisor

    3 weeks ago

    Cincinnati, United States Clean Harbors Full time

    Clean Harbors in Cincinnati, OH is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely...