Business Systems Analyst III

This position closes to submittals on June 18th.

Position requires US citizenship and the ability to obtain a government security clearance.

Overview Description:

• This Business Systems Analyst III contract position will provide support and assistance for the Transmission Technology (TT) Services Work Planning and Delivery (TTBP) organization at the client location.
• This position performs systems analysis, interfacing with users to support functional requirements development, analysis of tools and techniques to support the development of systems, troubleshooting, analysis, performance monitoring and improvement of systems used by the Operations functions.

Organization and Culture:

• The Transmission Technology (TT) Work Planning and Delivery (TTBP) org is responsible for providing Transmission technology support services including Strategy and Architecture, Program Planning and Delivery, Financial and Resource Management, Procurement Management, Process Management and Service Delivery Maturity, and Reliability Standards Owner reporting to the Internal Operations Manager.
• The ideal candidate for this position will not only have the requisite technical skills, but will be an engaged, self-motivated professional, able to navigate shifting priorities and tight deadlines. Members of the team are collaborative, self-directed and motivated and dedicated to client’s mission.

Position Responsibilities:

• Conduct interviews and facilitate workshops to elicit business requirements.
• Research, analyze, model and organize information for developing requirements.
• Decompose high-level information and abstract up from low-level information to distinguish solution ideas from business needs.
• Facilitate requirements validation sessions and present findings to client management and other stakeholders.
• Collaborate to resolve requirements conflicts between stakeholders.
• Research, document, and validate current and future state processes and designs (functional and technical).
• Help define best approaches, alternatives, and decision frameworks for alternative business solutions analyses.
• Facilitate design sessions, key decisions, team meetings, sponsor meetings, and stakeholder engagement sessions.
• Design architecture and solutions based on requirements and best practices.
• Facilitate/assist in technical process improvement initiatives.
• Research and develop methods to automate repetitive manual data manipulations.
• Assist teams in defining solution delivery within multiple sprints and releases within a project.
• Draft solutions that integrate the various Portfolio, Project and Asset Management systems.
• Complete all documentation in support of the solution, including use cases, requirements, test plans, process maps, and desk procedures.
• Assist in the development of Business Cases/Justifications for the identified improvement opportunities and present the proposed solutions in both verbal and written formats to key stakeholders and sponsors.
• Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a need to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance and Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
• Prepare functional and technical documentation for hand-off to Operational Technology (OT) workgroups.
• Work closely with development teams to facilitate a smooth build.
• Provide input and draft documentation for end user and operational manuals.
• Build specifications for business intelligence objects and reports from various source systems.
• Draft and build specifications for electronic forms to support business processes.
• Proactively communicate key updates and documents to team members, sponsors, and stakeholders.
• Support project managers in the maintenance of project information including scope, status, schedule, budget, forecast, risks and issues, and project resources.
• Support project manager in liaising and aligning with project vendors and other impacted client departments (e.g. procurement, contracting, etc.).
• Support development and implementation of change management plans that reduce employee resistance and empower management as change sponsors.
• Focus on the people side of change, including changes to business processes, systems and technology, job roles and skills, and organization structures.
• Facilitate various system verification activities such as systems and user testing.
• Draft and deliver process and systems training to impacted employees.
• Facilitate system and data integration efforts to connect disparate systems that have various levels of System Life Cycle (SLC) maturity.
• Complete and improve user manuals, onboarding and training documentation.
• Promote the adherence to SLC processes.
• Take actions and make recommendations that help the project meet business, schedule, and budget objectives.

Requirements:

• A degree in Information Technology, Technical Management, Information Management, Engineering, Business Systems, Computer Science or a directly-related technical discipline is preferred OR:
• 10 years of experience is required with an applicable Associate’s degree.
• 8 years of experience is required with an applicable Bachelor’s degree.
• 12 years of experience is required without a degree.
• Experience should include business systems analysis with a focus in Networking and Infrastructure projects.
• Expert level practitioner in business systems analysis and/or systems analysis with a focus in Software, Data Integration, Cyber Security, Networking and/or IT Infrastructure projects. (Project business system analysis experience required; do not include Service Desk or O&M experience).

Required Technical Skills and Experience (required on matrix):

• Advanced knowledge of Visio or other similar flowchart tools.
• Advanced proficiency in Excel, including pivot tables, charting and reporting.
• Expert knowledge in supporting full lifecycle of projects through the IT Systems Development Lifecycle (10 years of project business system analysis experience required; do not include Service Desk or O&M experience).
• Expert knowledge in IT planning, functional and technical specifications, and system life-cycle (SLC) management.
• Experience Supporting Requirements Development including a) Conduct interviews and facilitate workshops to elicit business requirements b) Research, analyze, model and organize information for developing requirements c) Decompose high-level information and abstract up from low-level information to distinguish solution ideas from business needs d)Facilitate requirements validation sessions and present findings to client management and other stakeholders e) Collaborate to resolve requirements conflicts between stakeholders f) Research, document, and validate current and future state processes and designs (functional and technical) g) Help define best approaches, alternatives, and decision frameworks for alternative business solutions analyses.

Preferred Skills and Experience (optional on matrix):

• Experience in organizational change management methods and tools.
• Experience with use of SharePoint.
• Experience delivering projects with Cyber Security and/or other compliance requirements.
• Experience with Agile and Waterfall methodologies.
• Advanced knowledge of Network Hardware and Software, Server Hardware, and Server Operating Systems.
• Advanced knowledge of a broad spectrum of technologies including applications, servers, storage, backup systems, networking, and security.
• Experience supporting large technical infrastructure projects.
• Expert communication and customer services skills to move assigned project(s) forward in a large agency environment with many stakeholders.

Additional Requirements:

• Valid U.S. Driver’s License is required.