Senior Resident Manager
3 days ago
Management company based in Manhattan is looking for an energetic and detail-oriented resident manager with strong communication skills (written and verbal), and excellent computer skills.
The successful candidate should be capable of working well with other employees throughout the organization, and interacting with building residents, providing luxury, class-A service for a 600 unit hotel.
Responsibilities include, but are not limited to the following:
Tenant Relations
Highest level of customer service and interpersonal skills is a must
Address resident concerns and maintenance requests in a timely manner to ensure satisfaction; coordinate with maintenance team to schedule appointments
Coordinate tenant move-ins and move-outs according to company policy
Communicate/negotiate renewal increases to/with tenants
Prepare and distribute tenant notices
General/Administrative
Financial and operational reporting; assist with budget preparation and variance explanation
Invoice processing and accounts payable oversight
Interaction with in house and external law firms
Input all relevant data pertaining to tenants/ properties in company database on an accurate and timely basis
Responsible to complete various projects as needed (update spreadsheets, company data, forms, information packages, etc.)
Construction/Maintenance
Strong electrical and mechanical skills needed
Preparation and review of renovation contracts
Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)
Renovations and Capital Improvement project coordination
As required perform site visits/ inspections to review ongoing work and general condition of properties
Compliance and violation dismissal
Regular BID process for all vendors
Interface with various company vendors
Additional Requirements
Strong MS Office skills (particularly Word/Excel)
Team Management experience
Extensive knowledge and experience using Yardi Voyager
Onsite human resource - new hire, union benefit coordination, payroll
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