Senior Resident Manager

7 days ago

New York, United States Rudin Full time

The Company

Founded in 1925, Rudin is a multigenerational, family-owned company that develops, owns, and manages a portfolio of sustainable, diversified, best in class, real estate assets and investments that create value for the communities where they exist.

Led by the third and fourth generations of the Rudin family, Rudin controls one of the largest privately owned real estate portfolios in New York City overseeing daily operations of 31 properties in New York City, including 14 commercial office buildings totaling approximately 9 million square feet and 17 multifamily properties containing 4.7 million square feet. The company maintains a long-term approach to developing, managing, and maintaining timeless developments within the city of New York and is committed to reinvesting in and enhancing its properties.

Rudin prides itself on a high level of customer service to its tenants and residents, a corporate culture respectful and supportive of its employees, a commitment to Diversity, Equity, Inclusion and Access, and its sterling reputation as a corporate citizen within the City. The Rudin family has a long tradition of service and philanthropy in New York City.

For more information on Rudin and its portfolio, visit www.rudin.com.


The Position

Rudin, as agent, seeks a Senior Resident Manager for its Multifamily group. The Senior Resident Manager oversees the Facilities operations and personnel management for 1 to 4 assets. The ideal candidate will have extensive experience managing buildings in the Manhattan submarket. This role reports to the Head of Facilities and will have direct reports in roles ranging from Porters to Resident Managers. This is a 32BJ union position.


Responsibilities:

  • Manage a team of union workers as well as hire, train and develop other team members;
  • Partner with the General Manager or Senior Community Manager to deliver a high level of customer service;
  • Oversee preventative maintenance, building system reviews, work orders and logs, seasonal maintenance including snow removal, unit turnovers, and improvements across residential units and sometimes commercial spaces;
  • Closely manage maintenance budget and financial controls;
  • Adhere to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures;
  • Ensure safety standards, safe work practices, and emergency responses are maintained;
  • Build and maintain harmonious resident relations through delivering excellent, consistent service and timely repairs;
  • Maintain tools, equipment, and workspaces to ensure they are in proper working order;
  • Communicate and reports to Head of Facilities any matters regarding liability and risk management issues at property as well as any suggestions to improve or enhance quality of life issues for our residents;
  • Oversee apartment turnover scheduling for move-ins, move-outs, and transfers;
  • Maintain the utmost confidentiality of all resident, client, and staff information;
  • Maintain and monitor a written property maintenance and preventive maintenance program and oversee the implementation of same maintenance projects and staff;
  • Periodically inspect vacated apartments and common areas with front of house for purposes of quality control;
  • Partner with Engineering team on safety and training initiatives;
  • Be available to respond to escalated maintenance emergencies at any time needed.


Requirements:

  • 5-7+ years of experience in an apartment maintenance leadership role managing union employees;
  • High school diploma, Bachelor’s degree preferred;
  • Knowledge of NYC building codes, regulations and violations;
  • Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.);
  • Strong communication, interpersonal, and problem-solving skills;
  • Strong organizational, time-management, and supervisory skills with attention to detail;
  • Ability to manage multiple projects, exercise independent judgment and work independently;
  • Proficiency in Microsoft Word, Excel and Outlook, and experience with Yardi software;
  • Ability to navigate both Microsoft Teams and Zoom apps.


Compensation:

Compensation for this role is subject to the terms of the 2022 Resident Managers Agreement, or collective bargaining agreement in effect. The annual salary for this position ranges from $115,000 to $125,000.


*Salary may vary based on work experience, market conditions, and qualifications/training.


Rudin, as agent, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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