Desktop Support Technician
2 weeks ago
No c2c help
W2 help
- They look for someone with 7-10 years, no more than 15
- Experience with Level II and C-Level Leadership
- Needs to be professional
Hours: Mon - Fri 8am - 5pm
- Role Overview: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
- Day to Day Responsibilities:
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
- Years Experience Required: 10+ preferred
- Education Requirements: HSD
- Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
- Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Top 5 Must have Skills:
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional).
- Ability to triage incoming ticket requests and prioritize.
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