Desktop Support Technician

2 weeks ago


Dallas, United States BravoTECH Full time

No c2c help


W2 help


  • They look for someone with 7-10 years, no more than 15
  • Experience with Level II and C-Level Leadership
  • Needs to be professional


Hours: Mon - Fri 8am - 5pm

  • Role Overview: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
  • Day to Day Responsibilities:
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Performs software and hardware inventory.
  • Years Experience Required: 10+ preferred
  • Education Requirements: HSD
  • Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
  • Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus

Top 5 Must have Skills:

  • Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
  • Strong focus on customer service and communication skills (exceptional).
  • Ability to triage incoming ticket requests and prioritize.



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