General Manager

JOB DESCRIPTIONJob Title: General Manager Department: Executive Office Supervision Exercised: Hotel Department HeadsSupervision Received: VP of OperationsJOB SUMMARYThe General Manager is responsible for providing strategic leadership and operational direction for the hotel. This position ensures the achievement of financial goals, guest satisfaction, team engagement, and brand standards while maintaining a positive and results-driven culture. The General Manager oversees all aspects of hotel operations, including sales, revenue management, front office, housekeeping, maintenance, and food & beverage, to deliver exceptional guest experiences and drive profitability.MINIMUM REQUIREMENTSEducationBachelor’s degree in Hospitality Management, Business Administration, or related field preferred.High school diploma or equivalent with extensive hospitality management experience considered.ExperienceMinimum of 5 years of progressive hotel management experience, including at least 2 years as a General Manager or Assistant General Manager.Proven success in hotel operations, sales, financial performance, and team leadership.Experience with branded hotel systems and compliance standards preferred.Skills and Knowledge The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Strong leadership, organizational, and interpersonal skills.Excellent financial management, forecasting, and analytical abilities.Proven ability to drive sales initiatives and maintain key client relationships.Strong communication and presentation skills, both verbal and written.Proficient in hotel PMS, Microsoft Office Suite, and revenue management tools.Demonstrated ability to foster teamwork and uphold service and brand standards.JOB DUTIESLeadership & OperationsComply at all times with company, brand, and property standards to ensure safe and efficient hotel operations.Provide strategic leadership and direction for all departments, ensuring operational excellence and alignment with company goals.Conduct daily property tours of operational departments, addressing issues proactively through department heads.Conduct weekly staff meetings, including training sessions and reviews of sales, operations, and guest satisfaction initiatives.Participate in Manager-on-Duty (MOD) coverage as scheduled.Ensure all departments adhere to established productivity levels and checkbook accounting procedures.Conduct regular inspections of guest rooms and public spaces with the Housekeeping Manager and Chief Engineer to ensure quality and maintenance standards.Maintain procedures for handling the hotel safe and conduct monthly safe audits.Stay visible and engaged in guest areas during peak times, greeting guests and offering assistance.Financial ManagementMeet all financial review deadlines and corporate reporting requirements.Conduct monthly financial reviews with department managers and supervisors.Oversee and assist in the preparation of annual budgets, forecasts, and strategic planning sessions.Forecast monthly financial performance by estimating revenues and expenses; review variances and adjust as needed.Ensure accurate and timely submission of all financial documentation to the corporate office in compliance with accounting calendars.Conduct monthly credit meetings and actively participate in hotel credit and collection policies.Sales & Revenue GenerationPartner with the Director of Sales to conduct daily business review meetings focused on prospecting activity, account calls, and conversion goals.Play an active role in sales efforts by meeting with top accounts, hosting client events, and maintaining strong community and industry relationships.Meet with on-site contacts and clients regularly to support ongoing business development and retention.Attend and ensure that all scheduled property meetings and sales strategy sessions take place as planned.Talent Development & ComplianceRecruit, interview, and hire management-level team members; personally interview final candidates for all management positions.Conduct performance evaluations for Executive Committee members and ensure all managers follow proper performance and disciplinary procedures.Provide development opportunities through training, mentorship, and participation in corporate training programs.Ensure service and brand standard training occurs regularly in each department.Promote a positive, team-oriented environment focused on guest satisfaction and associate engagement.Ensure fair and equitable treatment of all employees in accordance with company and brand policies.Adhere to and enforce all HRIL/MWTH and brand management policies, training new managers to ensure full compliance.Guest Relations & Property StandardsMaintain a strong presence throughout the property, building relationships with guests, associates, and clients.Oversee property cleanliness, maintenance, and preventive maintenance programs through regular inspections.Ensure training and accountability for guest service excellence across all departments.Assist in creating a positive and service-focused culture that drives guest loyalty and brand advocacy.Additional ResponsibilitiesComplete required corporate training modules and certifications as assigned.Perform any additional duties as requested by Corporate Executives or the Vice President of Operations.