General Manager, Performance General Manager, Performance

JOB DESCRIPTION Job Title : General Manager
Executive Office
Supervision Exercised: Hotel Department Heads
Supervision Received: VP of Operations
The General Manager is responsible for providing strategic leadership and operational direction for the hotel. This position ensures the achievement of financial goals, guest satisfaction, team engagement, and brand standards while maintaining a positive and results-driven culture. The General Manager oversees all aspects of hotel operations, including sales, revenue management, front office, housekeeping, maintenance, and food & beverage, to deliver exceptional guest experiences and drive profitability.

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
High school diploma or equivalent with extensive hospitality management experience considered.
Minimum of 5 years of progressive hotel management experience, including at least 2 years as a General Manager or Assistant General Manager.
Proven success in hotel operations, sales, financial performance, and team leadership.
Experience with branded hotel systems and compliance standards preferred.

Excellent financial management, forecasting, and analytical abilities.
Proven ability to drive sales initiatives and maintain key client relationships.
Proficient in hotel PMS, Microsoft Office Suite, and revenue management tools.
Demonstrated ability to foster teamwork and uphold service and brand standards.

Leadership & Operations
Comply at all times with company, brand, and property standards to ensure safe and efficient hotel operations.
Conduct weekly staff meetings, including training sessions and reviews of sales, operations, and guest satisfaction initiatives.
Participate in Manager-on-Duty (MOD) coverage as scheduled.
Conduct regular inspections of guest rooms and public spaces with the Housekeeping Manager and Chief Engineer to ensure quality and maintenance standards.
Maintain procedures for handling the hotel safe and conduct monthly safe audits.
Stay visible and engaged in guest areas during peak times, greeting guests and offering assistance.
Financial Management
Meet all financial review deadlines and corporate reporting requirements.
Conduct monthly financial reviews with department managers and supervisors.
Oversee and assist in the preparation of annual budgets, forecasts, and strategic planning sessions.
Forecast monthly financial performance by estimating revenues and expenses; Ensure accurate and timely submission of all financial documentation to the corporate office in compliance with accounting calendars.
Conduct monthly credit meetings and actively participate in hotel credit and collection policies.
Sales & Revenue Generation
Partner with the Director of Sales to conduct daily business review meetings focused on prospecting activity, account calls, and conversion goals.
Play an active role in sales efforts by meeting with top accounts, hosting client events, and maintaining strong community and industry relationships.
Meet with on-site contacts and clients regularly to support ongoing business development and retention.
Attend and ensure that all scheduled property meetings and sales strategy sessions take place as planned.
Recruit, interview, and hire management-level team members; personally interview final candidates for all management positions.
Conduct performance evaluations for Executive Committee members and ensure all managers follow proper performance and disciplinary procedures.
Provide development opportunities through training, mentorship, and participation in corporate training programs.
Ensure service and brand standard training occurs regularly in each department.
Ensure fair and equitable treatment of all employees in accordance with company and brand policies.
Adhere to and enforce all HRIL/MWTH and brand management policies, training new managers to ensure full compliance.
Maintain a strong presence throughout the property, building relationships with guests, associates, and clients.
Ensure training and accountability for guest service excellence across all departments.
Assist in creating a positive and service-focused culture that drives guest loyalty and brand advocacy.
Complete required corporate training modules and certifications as assigned.
Perform any additional duties as requested by Corporate Executives or the Vice President of Operations.