Director of Care Coordination

7 months ago

Manchester, United States Elliot Hospital Full time

Position Summary

The Director of Care Coordination is responsible for the execution of strategic development for Care Coordination across the healthcare system. The Director will build and maintain a comprehensive patient-centered division with a focus on positive clinical, fiscal and compliance outcomes. The Director will develop effective and efficient systems and processes for care/utilization management, discharge planning/transition management, coordination of care in the ambulatory setting, social work services, interpreter services and pastoral care. In addition, they will oversee the collection, analysis, and reporting of financial and other data related to care coordination processes across the healthcare system. Specific focus will be allocated to the areas of utilization management, length of stay, denial trends, quality outcomes in the ambulatory setting, and the efficient use of and appropriate access to Interpreter services. The Director of Care Coordination will be accountable for achieving established performance targets through the use of continuous performance improvement techniques. The Director of Care Coordination will support and facilitate internal and external relationships and facilitate processes improvement to optimize relevant outcomes. Will engage internal and external stakeholders in care coordination processes; promotes interdisciplinary collaboration; foster teamwork; and champion service excellence.

The position requires a balance of evidence-informed clinical knowledge, strong business acumen and effective collaboration at the corporate, hospital, ambulatory practice and community levels with multi-disciplinary clinicians, senior administrators and executives.

Key Responsibilities

  • Establish, implement and evaluate a strategic plan for the division that takes into account internal and external factors, follows industry best practices and prioritizes institutional goals
  • Effectively engages in the provision of education and communication of the plan throughout the organization
  • Facilitate the transition of patients/families across the continuum by establishing relationships (or overseeing the development of relationships) with appropriate providers and community services
  • Partner with clinical leadership to provide expertise and support to improve performance in payor designated quality outcomes and contractual obligations related to care coordination
  • In partnership with clinical leadership and CCE, develops tools that displays actionable critical outcome factors that focus on value (quality/cost) including utilization and quality metrics such as Length of Stay, readmissions, care gap closure rates and denial rates.
  • Review the findings with the Executive Team
  • Provide feedback and support redeployment of resource and workflows to optimize the Care Coordination sensitive data findings
  • Co-chair of the Utilization Management Oversight Committee
  • Establishes policies, procedures and protocols for departmental functions
  • Insures that the Utilization Management Plan is current and compliant with CMS and other regulations.
  • Creates processes to anticipate and address specific situations within the department, including long stay patients, post-acute resource referral lists, denials, and termination of benefits
  • Creates a system for initial and ongoing education and development of staff
  • Provides timely and effective departmental and organizational communication
  • Ensure the provision of a functional system for initial and ongoing education and development of staff
  • Provides timely and effective departmental and organizational communication

Experience/Education/Licensure

  • Education: Master’s Degree in Nursing, Business Administration, Health Administration, Social Work, or related field required
  • Experience: Five years of progressive experience in Care Coordination leadership required. Strong clinical background, experience in care coordination, discharge planning and overall case management experience preferred.
  • Certification/Licensure: Valid Nursing or LICSW credentials required. Nationally recognized care management certification preferred.

What Elliot Health System Has to Offer

  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Short-term disability, long-term disability, and life insurance coverage
  • Competitive pay
  • Tuition Reimbursement
  • 403(b) Retirement Savings Plan

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