Client Service Specialist
2 weeks ago
New office for a top international law firm is seeking a Client Service Specialist (Legal Secretary).
At least 5 years of legal secretarial experience or relevant legal experience is required.
In this capacity, the Client Service Specialist will:
* Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer level support are optimized to provide seamless support;
* Coordinate legal practice tasks and projects;
* Coordinate administrative functions and facilitate completion of tasks including such as finance/ billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings and other administrative projects as assigned;
* Coordinate with and delegate to Firm resources including DPS, Client Service Center, practice support or similar departments in International offices in the handling of tasks and projects;
* Prepare complex legal documents and correspondence; File with appropriate court or agency; Apply subject matter expertise in coordination of legal practice tasks and projects;
* Coordinate support through the Finance Department including: edit and review process of client bills; correct time entry and promotion of time entry best practices;
* Review and support of the client billing process to include: proofreading, application of task codes and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols and other accounting functions;
* Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements; and
* Work overtime as required.
Qualifications:
* Bachelor's degree (preferred);
* At least 5 years of legal secretarial experience or relevant legal experience (required); and
* Corporate/Transactional experience (preferred).
Proficiencies:
* Advanced ability to organize, prioritize, coordinate, delegate and work as part of a team;
* Advanced to Expert proficiency in rules of English grammar, spelling and punctuation; bilingual proficiency as may be required;
* Advanced proficiency in MS Office and document editing/comparison applications;
* Advanced knowledge of time keeping, expense processing and legal billing;
* Advanced knowledge of relevant jurisdictional/court/agency processes and procedures;
* Advanced proficiency in document management applications;
* Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; and
* Excellent written and oral communications required with strong ability meet deadlines and provide results while supporting Firm policy and procedures.
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