Level 3 Helpdesk

3 months ago


Fullerton, United States Pop-Up Talent Full time

Level 3 Helpdesk

Fullerton, CA 92835 – Hybrid


WHAT ARE WE HIRING FOR?

  • Alinco IT is at the forefront of revolutionizing IT solutions, dedicated to providing innovative and comprehensive business solutions to our clients. We pride ourselves on our deep industry knowledge, cutting-edge technology, and commitment to delivering exceptional service. As we continue to grow, we are seeking to expand our talented team with professionals who are passionate about driving success through the support of our existing clients. Alinco IT needs Level 3 Helpdesk Engineers who will take ownership and execution of escalated Helpdesk Tickets above and beyond Level 1 and 2 capabilities
  • Function of a Level 3 Helpdesk Engineer: you will be the final step in support resolution and escalation. A Professional Services and Managed Service entity with 5 years of experience in the field of tech support and resolution of tickets. You will be responsible for problem resolution and consultation to support one of our most important rules, in ensuring that our services are "always ready to do business." Under the supervision of the VP of technology and our HR, the Level 3 Helpdesk Engineer will maintain an engaged, productive workplace by demonstrating strong technical ownership, demonstrating initiative, and leading by example


CERTIFICATION REQUIREMENT:

A technical resource at this level must have the following certification with a thorough and practical understanding and ownership:

Microsoft

  • MCSE: Core Infrastructure
  • Exam MS-100: Microsoft 365 Identity and Services
  • Exam MS-101: Microsoft 365 Mobility and Security
  • Exam MS-500: M365 Security Administration
  • Exam AZ-104: Microsoft Azure Administrator
  • Exam AZ-500: Microsoft Azure Security Technologies

VMWare

  • Vmware Certified Advanced Professional
  • Network virtualization
  • Design
  • Deploy
  • Network


WHAT YOU SHOULD ALREADY KNOW:

  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Able to effectively be accountable
  • Good organizational skills to handle multiple priorities
  • Proficient knowledge of operating system architecture, implementation, and management methods
  • Fundamental knowledge of finance and budgeting
  • Knowledge of Microsoft Eco System, best practices, and principles
  • Roles and responsibilities of IT staffing
  • Complete and maintain current industry certification as to the skill sets that you will be working with
  • Acknowledge that this is an IT company, and that uptime and system stability is our top priority


WHAT ARE WE LOOKING TO ACCOMPLISH TOGETHER:

  • Effectively support the customer
  • For you to lead you elevate your value within the organization
  • Learn our planning system to individualize Operations into:
  • Professional Services
  • Cloud Services
  • Establish business processes to provide services
  • From all our revenue models
  • Maintain Managed Service Customers
  • Insure accuracy of deployment to meet our SLA
  • Be a contributor and champion of innovation and development of Alinco the company, its services and the IT industry


WHAT YOU NEED TO ACHIEVE THE FIRST 90 DAYS:

  • Learn the machine
  • What is the machine?
  • Where does revenue come from?
  • What makes it work?
  • What’s our costing method?
  • Proficient with Autotask
  • Ticketing
  • Projects
  • Reporting
  • Establish the baseline on the formula for your success
  • Be ready to take on tickets and resolve them effectively
  • Be ready to assist in the deployment of projects
  • Be part of the helpdesk resolution after-hours rotation


Salary: $34 per hour + KPI after successfully completing the first 90 days, negotiable depending on certifications and experiences


req24-00573


  • Level 3 Helpdesk

    2 months ago


    Fullerton, CA, United States Pop-Up Talent Full time

    Level 3 HelpdeskFullerton, CA 92835 – HybridWHAT ARE WE HIRING FOR?Alinco IT is at the forefront of revolutionizing IT solutions, dedicated to providing innovative and comprehensive business solutions to our clients. We pride ourselves on our deep industry knowledge, cutting-edge technology, and commitment to delivering exceptional service. As we continue...


  • Fullerton, California, United States Pop-Up Talent Full time

    We are seeking a highly skilled and experienced IT professional to join our team as a Level 3 IT Resolution Engineer. As a key member of our Helpdesk team, you will be responsible for resolving complex technical issues and providing expert-level support to our clients.About the Role:This is an excellent opportunity for a seasoned IT professional to leverage...

  • Systems Engineer

    3 weeks ago


    Fullerton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are a growing company in the food industry seeking a Systems Engineer to join our team. This role requires someone who is self-motivated, adaptable, and excited to learn new technologies. The position is based onsite at our Fullerton HQ and involves local travel to various sites, and occasionally out of state, including farms...

  • System Engineer

    3 weeks ago


    Fullerton, United States Robert Half Full time

    Systems EngineerFull-time, Onsite at HQ in Fullerton, with Local and Occasional Out-of-State Travel RequiredWe are a growing company in the food industry seeking a Systems Engineer to join our team. This role requires someone who is self-motivated, adaptable, and excited to learn new technologies.Responsibilities:Manage and monitor systems and...


  • Fullerton, California, United States Della Infotech, Inc. Full time

    NICU 3211.607000.27456 - We are seeking an experienced Registered Nurse to join our team in the NICU department. **Job Summary:** We are looking for a highly skilled and compassionate Registered Nurse to provide high-quality patient care in our Neonatal Intensive Care Unit (NICU). The ideal candidate will have at least 2 years of experience in a level 3 NICU...


  • Fullerton, United States Adelphi Medical Staffing, LLC Full time

    Job Quick Facts: • Specialty: Podiatry • Job Type: Locum Tenens • Facility Location: Fullerton, CA • Service Setting: Inpatient/Outpatient • Reason For Coverage: Supplemental • Coverage Period: Apr 1 - Sept 1, 2024 • Coverage Type: Clinical + Call • Shift Schedule: Mon, Thu, Fri; 8a-5p - FT need/3-4 days; Tue: TBD • Call...


  • Fullerton, United States SimplyApply Full time

    Job Quick Facts: • Specialty: Podiatry • Job Type: Locum Tenens • Facility Location: Fullerton, CA • Service Setting: Inpatient/Outpatient • Reason For Coverage: Supplemental • Coverage Period: Apr 1 - Sept 1, 2024 • Coverage Type: Clinical + Call • Shift Schedule: Mon, Thu, Fri; 8a-5p - FT need/3-4 days; Tue: TBD • Call...


  • Fullerton, United States Jobot Full time

    Job DescriptionJob DescriptionSupporting accountability for sobriety in Addiction Recovery & Family Law with a comprehensive alcohol monitoring systemThis Jobot Job is hosted by: Gene ChoiAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $130,000 - $150,000 per yearA bit about us:Based in Fullerton, we are an...

  • System Administrator

    2 months ago


    Fullerton, United States Jobot Full time

    Job DescriptionJob DescriptionSupporting accountability for sobriety in Addiction Recovery & Family Law with a comprehensive alcohol monitoring systemThis Jobot Job is hosted by: Gene ChoiAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $100,000 - $150,000 per yearA bit about us:Based in Fullerton, we are an...

  • Emergency Department

    2 weeks ago


    Fullerton, United States Incredible Health Full time

    Hospitals on Incredible Health are actively hiring and accepting applications in the Fullerton, CA area for the following position: Emergency Department / ER Nurse (RN). Nurses with experience in any of the following areas are strongly encouraged to apply: Care of psychiatric patients, Fast track, Transport , Trauma, Trauma level 1, Trauma level 2, Trauma...


  • Fullerton, California, United States JobsRUs Full time

    Join JobsRUs, a dynamic company that is committed to excellence in the industry. We are currently seeking a skilled Logistics Operations Specialist to join our team.About the Job$22.00-$25.00 per hour with opportunities for overtime and bonuses.Job DescriptionWe are looking for an experienced logistics professional to facilitate the movement of critical...


  • Fullerton, California, United States Red V, inc Full time

    Job DescriptionWe are seeking a motivated and creative Entry-Level Customer Account Manager to drive consumer engagement and contribute to the success of our clients.This position offers an exciting opportunity to connect with customers, manage account relationships, and develop innovative approaches to acquisitions and client retention. With no prior...

  • Travel Nurse RN

    19 hours ago


    Fullerton, United States Accede Solutions Inc Full time

    Registered Nurse/NICU Duration:13 Weeks Shift: Night 3x12-Hour (19:00 - 07:30) Description: Local Radius is 50 miles - please reach out to AM for local rate** Ratios: 1:3 Years of experience REQ: 2; 1.5 years is a hardstop First-timers accepted: Yes - but must have min of 4 years of experience in a level 3 NICU Weekend REQ: Will fill in where needed -...


  • Fullerton, California, United States Floor & Decor Holdings, Inc. Full time

    SalaryThe estimated salary for this position is $22.50 - $30.00 per hour, based on the location and industry standards.About the JobWe are seeking a highly skilled Warehouse Operations Manager to oversee the daily activities of our warehouse team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective...


  • Fullerton, California, United States California State University Full time

    Company OverviewThe California State University, Fullerton, is a minority-serving institution and an affirmative action and equal opportunity employer with a strong commitment to increasing the diversity of the campus community and the curriculum.Fostering an inclusive environment within which students, faculty, staff, and administrators thrive. Individuals...


  • Fullerton, California, United States Jobot Full time

    We are seeking a skilled Senior System Administrator to join our dynamic team at a leading medical device company based in Fullerton. As a key member of our IT team, you will be responsible for designing, implementing, and maintaining our complex IT infrastructure. This includes managing and monitoring all installed systems and infrastructure, installing,...


  • Fullerton, California, United States Della Infotech, Inc. Full time

    Join our Team as a Traveling NICU Registered Nurse! We are seeking a highly skilled and experienced Registered Nurse to join our team as a traveling NICU RN. As a valued member of our team, you will have the opportunity to work in various healthcare settings across the country, gaining valuable experience and skills while making a positive impact on the...


  • Fullerton, California, United States Red V, inc Full time

    Job SummaryWe are seeking an experienced Senior Business Development and Customer Acquisition Director to join our sales team at Red V, inc. As a key member of our team, you will be responsible for building and maintaining relationships with potential customers, identifying new business opportunities, and driving revenue growth.About the RoleThe ideal...


  • Fullerton, California, United States Jobot Full time

    Company Overview:We are a medical device company based in Fullerton, California, utilizing facial recognition technology to monitor individuals.About Us:We've been established for nearly 10 years and have become the premier monitoring system in our industry.Job Summary:We are seeking a skilled Senior System Administrator to join our dynamic team. This role...


  • Fullerton, California, United States Omnia Dental Full time

    Omnia Dental is seeking a skilled and experienced Dental Care Professional to join our team.About UsWe are a leading dental practice dedicated to providing exceptional patient care. Our team of professionals is committed to delivering the highest level of service and quality care.Job DescriptionAs a Dental Care Professional, you will be responsible for...