Level 3 IT Resolution Engineer
3 weeks ago
We are seeking a highly skilled and experienced IT professional to join our team as a Level 3 IT Resolution Engineer. As a key member of our Helpdesk team, you will be responsible for resolving complex technical issues and providing expert-level support to our clients.
About the Role:
- This is an excellent opportunity for a seasoned IT professional to leverage their expertise and passion for technology to make a meaningful impact at Alinco IT.
- You will work closely with our internal teams to identify and resolve technical issues efficiently, ensuring seamless customer experiences and driving business success.
Key Responsibilities:
- Provide advanced technical support and troubleshooting to customers via phone, email, or chat
- Collaborate with internal teams to resolve complex technical issues and improve overall customer experience
- Maintain accurate records of customer interactions and technical issues resolved
- Stay up-to-date with industry trends and emerging technologies to enhance your skills and knowledge
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in IT support or technical engineering role
- Strong understanding of Microsoft and VMware technologies
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment with multiple priorities
What We Offer:
- A competitive salary of $68,800 per year (based on 40 hours/week) + KPI-based performance bonus
- A comprehensive benefits package, including medical, dental, and vision insurance
- A supportive and collaborative work environment with opportunities for growth and development
- The chance to work with a cutting-edge technology company that values innovation and excellence
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