Level 3 IT Resolution Engineer

3 weeks ago


Fullerton, California, United States Pop-Up Talent Full time

We are seeking a highly skilled and experienced IT professional to join our team as a Level 3 IT Resolution Engineer. As a key member of our Helpdesk team, you will be responsible for resolving complex technical issues and providing expert-level support to our clients.

About the Role:

  • This is an excellent opportunity for a seasoned IT professional to leverage their expertise and passion for technology to make a meaningful impact at Alinco IT.
  • You will work closely with our internal teams to identify and resolve technical issues efficiently, ensuring seamless customer experiences and driving business success.

Key Responsibilities:

  • Provide advanced technical support and troubleshooting to customers via phone, email, or chat
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience
  • Maintain accurate records of customer interactions and technical issues resolved
  • Stay up-to-date with industry trends and emerging technologies to enhance your skills and knowledge

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 5 years of experience in IT support or technical engineering role
  • Strong understanding of Microsoft and VMware technologies
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment with multiple priorities

What We Offer:

  • A competitive salary of $68,800 per year (based on 40 hours/week) + KPI-based performance bonus
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A supportive and collaborative work environment with opportunities for growth and development
  • The chance to work with a cutting-edge technology company that values innovation and excellence


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