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Director of Operations

3 months ago

Albuquerque, United States Allied Universal Full time

Allied Universal is currently hiring a Director of Operations (Dir of Ops) to oversee 10-14 Managers and on-site scheduled, managed business in a mid-size Market by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance. The successful Director of Operations will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. The Director reports directly to the Regional Vice President.

RESPONSIBILITIES:

  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management
  • Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks
  • Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
  • Oversee all managed business and client relationships
  • Perform daytime client visits and post inspections
  • Negotiate client account renewals
  • Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
  • Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
  • Conduct all business with the highest of ethical and professional standards
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely feedback / reports as required

QUALIFICATIONS:

  • Bachelor’s degree or related field
  • Minimum of 5 (five) years of general management experience in a service industry.
  • Excellent interpersonal and communication skills, including highly effective written and oral delivery
  • Dedication to high quality customer service delivery and integrity through proven client and customer relationships
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
  • Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients
  • Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
  • Proven success in hiring the best talent and effectively managing team performance
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations

PREFERRED QUALIFICATIONS:

  • Contract or proprietary security services experience