Information Technology Support Technician-MacOS Experience
1 month ago
Job Description: IT Support Technician Contractor
6 months contract
Monday-Thursday 32 hours per week
MacOS experience is mandatory
Overview: Entertainment Company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech Operations and Support Specialists to provide world-class support to the Client's workforce. Responsibilities include provisioning computers, deploying hardware, workstation and desk setups, supply/inventory support, assisting with conference room technology, and other operational support for end-user issues and requests. | Onsite support: Monday - Thursday Roles and
Responsibilities: Below is a list of responsibilities that the contractor position will require during the length of their contract.
● Primary role is to assist on site with N-Tech Operations and Support team with operational and secondary support requests.
● Retrieval and disposal of hardware equipment through existing e-cycle program.
● Termination technology recovery procedures.
● Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus.
● System preparation of computers ranging from macOS, Windows 11, Linux, ChromeOS and as well as mobile devices on iOS and Android.
● Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations.
● Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows.
● Remote support through N-Tech channels.
● Application Access.
● Telecom support and deployment.
● Support for onboarding and new hire processes.
● Onsite AV events support.
● Basic training in Google Apps.
● Swing space support.
● Mobile device support.
● Printer Support.
● Other technical duties as assigned.
● Large format and/or media display support.
● Other technical duties as assigned
Skill Requirement:
● Excellent Communication, interpersonal, and presentation skills.
● Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites.
● Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings.
● Experience hardware support for Windows/Apple/Chrome/Linux.
● IT or desktop support with a focus on the customer-facing experience.
● Preferred executive support experience.
● Fundamentals in networking protocols and troubleshooting.
● Experience supporting mobile devices including Android and iOS devices.
● Experience supporting copiers and consumer printers.
● Working knowledge with a ticketing systems environment.
● Knowledge of best practices around data security.
● Working knowledge with software, asset, and endpoint management tools (i.e. JAMF, Chef, Munki, Intune, Bitfit)
● Working knowledge of audio/visual events technologies and support.
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