Catering Sales Manager

2 days ago

Fair Oaks, United States Fair Oaks Farms Full time

Position Title: Catering Sales Manager

Reports to: Director of Sales


This is an ON-SITE POSITION


Quarterly Incentive Included


Position Summary: Generation of top line catering and group room revenue for the hotel and function space by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.

Duties and Responsibilities:

  • Handle and follow up on all inquiries for social events including but not limited to Weddings, Rehearsal Dinners, Showers, Galas, and Birthday parties both with and without guestrooms.
  • Responsible for always providing the highest levels of customer service to internal partners and external clients.
  • Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communique that is representative of Fair Oaks Farms.
  • Maintain existing assigned accounts/contacts, and work diligently to develop new business for Fair Oaks Farms
  • Solicit, negotiate and book new business and repeat business while adhering to prime time selling standards and maximizing banquet space to meet/exceed revenue goals
  • Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery
  • Assist in planning client’s events while coordinating Food and Beverage activities
  • Ensure an optimal level of service, quality and hospitality for our guests by being their contact
  • Review and direct the work of outside contractors when needed while ensuring setup, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved
  • Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner
  • Maintain a high stands of personal appearance and grooming
  • Set personal goals with the Director of Sales and meet or exceed goals and revenue goals
  • Develop menus and agendas, ensure BEOs are issued in a timely and accurate manner, and complete all pertinent correspondence with outside vendors to finalize programs.
  • Maintain pricing integrity and propose upscale menus for all groups.
  • Respond to guest complaints in a timely manner
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
  • Work with other managers, keeping them informed of issues as they arise.
  • Maintain current information and monitor booking trends to produce forecast figures and month-end reports

Job Requirements:

  • Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Outlook.
  • Exercise excellent communication, presentation, organization, time management, listening, and math skills.
  • Use analytical skills for measuring business potential and value to the hotel.
  • Maintain contact and event information and follow procedures for submitting sales contracts.
  • Read and interpret documents and write routine reports and correspondence.

Education or Experience:

  • Bachelor’s degree in hospitality, Business, Management or related field
  • Minimum two (2) years catering sales, or two (2) years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; or an equivalent combination of education and experience.
  • Must posses a valid driver’s license and reliable transportation to drive to appointments

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