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Business Development Center Manager

4 months ago

East Hartford, United States Brightpath Associates LLC Full time

Job Title: Porsche BDC Manager - Internet Sales / On-Call Sales

((Business Development Manager)

Locations: East Hartford, CT

Duration: Full Time, Permanent & Onsite



Job Description

Role Purpose


We are seeking a dynamic BDC Manager to join our team. The ideal candidate will have a strong background in internet sales management and a passion for leading a team to success. This role is responsible for overseeing & handling internet leads, inbound and outbound phone calls & customer retention.


Leadership


Business Development Specialist(s)


Core Accountabilities


Ensure contact and follow-up procedures are followed across all written guidelines and conduct long-term follow up (beyond 90 days) for all leads that are not being attended to by Business Development Specialists and Brand Specialists.

Acts as a “working manager” stepping in to handle sales leads digitally and onsite to encourage effective closing/delivery ratios ultimately reaching metrics goals.

Verify that sales technique, lead management software, and vehicle product knowledge trainings are being completed by all direct reports. Identify areas of strength and opportunities for development for direct reports.

Plan and deliver effective marketing campaigns through social media, CRM and other data mining tools that increase customer engagement and ultimately deliveries.

Ensure that all sales staff are consistently informing, educating, and eventually transitioning customer base to digital retail tools and processes.


Competencies and Qualifications


High School Diploma or bachelor’s degree in Entrepreneur Management or Marketing preferred.

Experience in internet sales and customer service (management-level preferred)

Can adapt and embrace change with an internal and external customer centric mindset

Act as a coach and advocate for direct reports and have a strong commitment to professional development

Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers

Can adapt and embrace change with an internal and external customer centric mindset

Act as an advocate for teammates and have a strong commitment to technology advancement



Monday through Saturday with a day off during the week.

*This is a five day work week





Thanks & Regards,

Daniel S (Saiyed)

Executive Recruiter

daniel.s@brightpathassociates.com