Director of Customer Service

4 weeks ago


City of Industry, United States Hoxton Circle Full time

In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims.


Role: Director of Customer Service

Salary:$170-$180k + discretionary bonus

Location: City of Industry, CA 91745


Must Haves:

  • College degree in related field and at least 5 years experience in wholesale/retail environment
  • Experience in cross functional excellence; working with sales, marketing, claims
  • Experience creating, implementing and tracking a customer service experience


Responsibilities

· Create and implement customer service program

· Develop training program and manage productivity

· Work with marketing to gather customer feedback

· At least five years of management experience in a wholesale/retail environment is required.


Hoxton Circle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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