Technical Training Manager

6 days ago

Montgomery, United States DataStaff, Inc. Full time

DataStaff is seeking a Technical Training Manager for a long-term contract opportunity for one of our direct clients in Montgomery, AL.


This position is onsite in Montgomery, AL, and requires onsite availability starting day one.


Job Overview:

  • Our client is seeking an experienced Training Manager who will be responsible for overseeing the implementation and administration of the new LXP.
  • The Training Manager should possess a deep understanding of contracts, business processes, and training requirements to ensure the successful deployment and utilization of the LXP across the organization.
  • This role is critical in facilitating the transition and ensuring that all users receive comprehensive training to effectively use the new modular systems and solutions.
  • This role will also work closely with the organizational change management team to ensure users are included, informed, and educated on the transition from a single monolithic system to a modernized modular system.


Required Qualifications:

  • 7+ years related to LMS/eLearning work experience.
  • Working with incident management tools
  • Deployment of regular training updates to large-scale enterprise audiences.
  • Demonstrated knowledge and experience with APIs and third-party training tool integrations.
  • Experience with loading content, using importing tools, Virtual Learning Session (VLS) integrations; editing and managing notifications.
  • Strong skills in system configuration and overall platform management.
  • Proficiency in understanding business processes and translating them into effective training solutions.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal oversight as well as actively contribute to project teams.
  • Familiarity with course design and learning content authoring tools.
  • Working knowledge of Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
  • Demonstrated strength in organizational change management; project management; process implementation; problem assessment and solving; and professional written and verbal communication.
  • Demonstrated strength in Microsoft Office 365 product knowledge and analytical skills.
  • Working knowledge of SCORM standards and learning management systems.
  • Assist with the definition of administrator categories and roles.
  • Assist with the definition of learner categories.
  • Collaborate with Vendors (LXP & Modules) to define system configurations, connectivity to multiple unique module learning environments, learner management, data analytics, system-generated communications, and reporting functions.
  • Document and report any learner profile syncing or system integration issues between the LXP and multiple unique module contractors' LMS systems.
  • Collaborate with Vendors in establishing learner profile sources for multiple unique contractor module training environments, the administrator role for learner account management (add, change, delete) self-enroll vs file transfer protocol, identifying learner profile fields and mapping scheme with multiple unique contractor module environments, establish protocol related to the data source of truth among multiple unique contractor module sources, and define learner profile management roles and tasks.
  • Troubleshoot and resolve end-user issues.
  • Assist in the creation of UAT Scripts in support of platform testing for both the LXP and LMS systems.
  • Test to ensure its functionality meets system-level requirements and learner User Interface specifications.
  • Work with the Vendors to remain current on system specifications and updates.
  • Communicate updates and changes to all stakeholders.
  • Create, deliver, publish, and update as appropriate learner and administrator user guides for client internal training only. The vendors will be responsible for LXP and LMS course updates.
  • Define course content document management process to capture, track, and store a variety of course document file types providing security, access control, centralized storage, audit history, and accessibility.
  • Develop and maintain an overall course catalog for internal training only. The Vendors will be responsible for LXP and LMS course catalogs.
  • Develop client-related custom eLearning courses for inclusion in the LXP.
  • Establish and maintain communication with internal and external entities to identify module-specific learner training needs that the vendors will produce for inclusion in their training environment accessible by learners.
  • Establish module training material formats including Job Aids, User Guides, instructor-led virtual and classroom materials, and web-based eLearning content.
  • Review and approve the Vendor training resources and training materials for compliance with client training standards and utilization of client templates.
  • Remain current on best practices in training management and eLearning to help inform goals, objectives, and improvements to the training systems.
  • Collaborate with the module Vendors on the rollout of the training programs as it relates to the module system implementations per the client-integrated master schedule.
  • Collaborate with the LXP Vendor on a phased approach for the LXP implementation including alignment with the client-integrated master schedule.
  • Manage annual renewal of the LXP contract including adjustments to user volume, course catalog, custom courses, functionality, etc.
  • Define LXP functionality requirements related to connectivity to multiple unique client module contractors’ training environments.
  • Collaborate with both the LXP and LMS vendors to define types of user profiles.
  • Collaborate with both LXP and LMS vendors to define learner User Interfaces (UI) to view and navigate to course assignments, completion history, training schedule, and data from learning records.
  • Define reports and analytical capability for client to track progress on training and learning.
  • Collaborate with the Information Security Office to ensure training systems meet all security and privacy requirements and standards.
  • Define and monitor compliance and managerial reporting requirements, schedules, and frequencies.
  • Prepare and deliver all compliance and managerial reports as requested from all stakeholders.


Education Required:

  • Bachelor’s degree in business administration, communication, education or a related field.


This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months

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