Training Manager

Position: Training Manager

Duration: 1 year

Location: Montgomery, Alabama (Onsite from Day 1)

Project Description:

The Alabama Medicaid Agency (AMA) is preparing for a major transition from a monolithic system with 14 different business functions to an interoperable, modular system based on a Service Oriented Architecture (SOA). This multi-year "Modularity" project will include working with multiple vendors and may include multiple project methodologies. The project must comply with the Federal standards and regulations such as Medicaid Information Technology Architecture (MITA), CMS Seven Conditions and Standards, Outcomes-Based Certification (OBC), 21st Century Cures Act (Cures Act), Health Information Technology for Economic and Clinical Health Act (HITECH Act). There are four vendors already in the program and two more contracts being actively worked on.

The first Vendor to join the project was the Program Management Office (PMO) vendor which is responsible for managing the project, defining the AMA enterprise architecture, defining requirements, and leading the organizational change management effort. The second Vendor is the Testing Center of Excellence (TCOE) who provides oversight for all Alabama Medicaid Enterprise Systems (MES) Modernization Program (AMMP) testing activities. The third Vendor is the System Integrator which provides a system integration platform to integrate the modules. The fourth Vendor is the Enterprise Data Services which provides the Data Warehouse. The remaining contracts will provide Provider Management (PM) services and Claims Processing Management Services (CPMS). The AMA is moving away from custom software development to procuring software that is configured to meet business needs. Transitioning from custom developed software to a configured off-the shelf is a significant change for the Agency. This requires careful planning and effective user training to ensure a smooth transition. The Training Manager will provide direct oversight for all AMMP training. This individual will review and approve each vendor training program. Each module vendor will be required to provide a Learning Management System (LMS). As part of this initiative, the Agency is procuring a Learning Experience Platform (LXP) that will integrate with a Vendor's LMS to help curate the data in an effort to provide a seamless user training experience. To support this effort, the AMA is seeking an experienced Training Manager who will be responsible for overseeing the implementation and administration of the new LXP. The Training Manager should possess a deep understanding of contracts, business processes, and training requirements to ensure the successful deployment and utilization of the LXP across the organization. This role is critical in facilitating the transition and ensuring that all users receive comprehensive training to effectively use the new modular systems and solutions. This role will also work closely with the organizational change management team to ensure users are included, informed, and educated on the transition from a single monolithic system to a modernized modular system.

Skills Required:

General

• Ability to work independently with minimal oversight as well as actively contribute to project teams.
• Familiarity with course design and learning content authoring tools.
• Working knowledge of Learning Management Systems (LMS)and Learning Experience Platforms (LXP)
• Demonstrated strength in organizational change management; project management; process implementation; problem assessment and solving; and professional written and verbal communication.
• Demonstrated strength in Microsoft Office 365 product knowledge and analytical skills.
• Working knowledge of SCORM standards and learning management systems. Database / Platform Administration
• Assist with the definition of administrator categories and roles based on MES contractor module(s) use and AMA-related roles.
• Assist with the definition of learner categories based on MES contractor module(s) use and AMA-related roles.
• Collaborate with Vendors (LXP & Modules) to define system configurations, connectivity to multiple unique MES module learning environments, learner management, data analytics, system-generated communications, and reporting functions.
• Document and report any learner profile syncing or system integration issues between the LXP and multiple unique MES module contractors LMS systems.
• Collaborate with Vendors in establishing learner profile source for multiple unique MES contractor module training environments, the administrator role for learner account management (add, change, delete) self-enroll vs file transfer protocol, identifying learner profile fields and mapping scheme with multiple unique MES contractor module environments, establish protocol related to data source of truth among multiple unique MES contractor module sources, and define learner profile management roles and tasks.
• Troubleshoot and resolve end user issues.
• Assist in the creation of UAT Scripts in support of platform testing for both the LXP and LMS systems.
• Test to ensure its functionality meets system-level requirements and learner User Interface specifications.
• Work with the Vendors to remain current on system specifications and updates. Communicate updates and changes to all stakeholders. Training Management
• Create, deliver, publish, and update as appropriate learner and administrator user guides for AMMP internal training only. The vendors will be responsible for LXP and LMS course updates.
• Define course content document management process to capture, track, and store a variety of course document file types providing security, access control, centralized storage, audit history, and accessibility.
• Develop and maintain an overall course catalog for AMMP internal training only. The Vendors will be responsible for LXP and LMS course catalogs.
• Develop AMMP related custom eLearning courses for inclusion in the LXP.
• Establish and maintain communication with internal and external entities to identify module-specific learner training needs that the vendors will produce for inclusion in their training environment accessible by learners.
• Establish module training material formats including Job Aids, User Guides, instructor-led virtual and classroom materials, and web-based eLearning content.
• Review and approve the Vendor training resources and training materials for compliance with AMMP training standards and utilization of AMMP templates.
• Remain current on best practices in training management and eLearning to help inform goals, objectives, and improvements to the training systems. Project Management
• Collaborate with the module Vendors on the rollout of the training programs as it relates to the module system implementations per the AMMP integrated master schedule.
• Collaborate with the LXP Vendor on a phased approach for the LXP implementation including alignment with the AMMP integrated master schedule.
• Manage annual renewal of the LXP contract including adjustments to user volume, course catalog, custom courses, functionality, etc. Requirements Management
• Define LXP functionality requirements related to connectivity to multiple unique AMMP module contractors' training environments.
• Collaborate with both the LXP and LMS vendors to define types of user profiles.
• Collaborate with both LXP and LMS vendors to define learner User Interfaces (UI) to view and navigate to course assignments, completion history, training schedule, and data from learning records.
• Define reports and analytical capability for AMMP to track progress on training and learning.
• Collaborate with the Information Security Office to ensure training systems meet all security and privacy requirements and standards.
• Define and monitor compliance and managerial reporting requirements, schedules, and frequencies. Prepare and deliver all compliance and managerial reports as requested from all stakeholders.

Experience Required:

• Seven (7) years related to LMS/eLearning work experience.
• Working with incident management tools
• Deployment of regular training updates to large-scale enterprise audiences.
• Demonstrated knowledge and experience with APIs and third-party training tool integrations.
• Experience with loading content, using importing tools, Virtual Learning Session (VLS) integrations; editing and managing notifications.
• Strong skills in system configuration and overall platform management.
• Proficiency in understanding business processes and translating them into effective training solutions.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Education Required:

• Bachelor's degree in business administration, communication, education or a related field