Business Program Manager, Telehealth

1 month ago

Wixom, United States HNC Virtual Solutions Full time

Our mission has always been to deliver easy to use technology that empowers patients and healthcare professionals to collaborate on the management of health, while increasing the efficiency and availability

of healthcare.

To continue our mission, HNC is looking for dynamic leader who is passionate about people management, case management and resolutions. Prior experience in healthcare, particularly in health care based case management and telehealth programs, is a significant advantage.

The ideal candidate will oversee a team of developers, engineers and sales providing telehealth software management, ensuring production, quality, and timeline adherence. They should possess strong analytical skills, a knack for technology adoption, and exceptional communication abilities.

What's in it for You:

• Leadership Opportunity: Lead team in a dynamic telehealth environment, driving operational excellence and ensuring quality outcomes.

• Professional Growth: Enhance your skills in people management, case management, and conflict resolution, contributing to the evolution of healthcare technology solutions.

• Impactful Mission: Be part of a mission-driven company focused on engaging patients for better outcomes, known for clinical excellence and patient satisfaction.

• Collaborative Environment: Collaborate with cross-functional teams to redesign processes, enhance workflow, and drive operational efficiency, fostering innovation and creativity.

• Continuous Learning: Deepen your understanding of telehealth programs and clinical operations, staying at the forefront of healthcare innovation.

• Competitive Benefits: Enjoy benefits including paid time off, medical, vision, and dental insurance, and 401k contributions.

• Equal Opportunity: Join an inclusive workplace dedicated to diversity and belonging, where everyone is valued regardless of background or identity.

• Location Convenience:

Work onsite in Wixom, Michigan, USA, with minimal travel, maintaining a healthy work-life balance.

Key Responsibilities:

• Conduct regular staff huddles to troubleshoot work-related issues and drive operational excellence and efficiency.

• Possess a deep understanding of telehealth programs, and actively define and redesign processes to address system issues and coordinate with teams.

• Mentor and train new staff, while providing ongoing coaching and collaboration with existing team members.

Qualifications:

• Bachelor’s degree with a minimum of 7 years of experience in business or management roles.

• Required experience in the healthcare industry, with knowledge of telehealth programs (Preferred) • Strong leadership skills with the ability to manage multiple teams effectively.

• Excellent verbal/written communication and interpersonal skills.

• Proven ability to troubleshoot issues, drive process improvements, and ensure compliance with industry standards.

• Should have strong knowledge of clinical operations.

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