Information Technology Support Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Colchester, United States Hayward Tyler Full time

Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.


Job Description and Duties

Job Summary:


This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. Be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.


End User Support

a. Sets up, configures, and supports end user hardware and software

b. Troubleshoot and fix/repair desktop hardware/software issues at root cause

c. Desire to work with users to ensure the available tools are functioning

d. Quick response to user needs

e. Willingness to spend time helping users understand the best use of available tools

End User Training

a. Train staff on the proper/best use of available software

b. Create, update, and maintain end user documentation.

c. Work with departments to build customized documentation and training plans for current and new employees

Maintain the IT ticketing system

a. Triage and work incoming tickets

b. Escalate as necessary

Product Center Support

a. Provide support for our PLM software.

b. Assist users with adds, moves, and changes in the system.

Assist with network support

a. Maintain servers and network hardware

b. Assist with patching of servers

c. Assist with Network/System Administration

Minimum qualifications:


• 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.

• Due to sensitive data handling for government contracts, U.S. Citizenship is required.

• An associate degree, or higher, in an IT related field or equivalent work experience.

• Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.

• Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.

• Experience working with a support ticketing system, required.

• After hours support of business applications is required.

• Some travel may be required.

• Excellent written and verbal communication skills, required.

• Experience working with and supporting the Microsoft Office suite, required.

• Experience administering and maintaining Product Center a plus

• Experience with using and/or administering Microsoft SharePoint a plus.

• Experience supporting mobile devices in the enterprise is a plus.

• IT Industry certifications are also a plus, but not required.

• Strong interpersonal and problem-solving skills

• Outgoing and willing to take the lead on projects and initiatives

• Ability to get things done in a timely manner but yet with high quality and thoroughness

• Detail oriented, organized, and highly motivated

• Positive attitude and willingness to assist wherever needed

• Great attitude towards teamwork and overcoming daily challenges

• Responsible for other duties as assigned

  • government information specialist

    Found in: beBee jobs US - 2 weeks ago

    Colchester, Vermont, United States Department Of The Army Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a Government Information Specialist, Position Description Number T5915800 and is part of the Vermont Army National Guard Command of the Vermont Army National Guard.The primary purpose of this position is to function as the program manager for the state's...

  • Gear Specialist

    7 days ago

    Colchester, United States Green Mountain Electric Supply Full time

    Description: Green Mountain Electric Supply is looking for an experienced Gear Specialist to join our dynamic team in New England! We are hiring for this position to be located anywhere in our New England region, for our rapidly expanding electrical supply business. Please review below description. **Description** As a Gear Specialist, you will be part...

  • Software Engineer 1

    4 days ago

    Colchester, United States VIP (Vermont Information Processing) Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's growth and success have been driven by the excellent relationships that we've built with our beverage customers and...

  • Daycare Director

    Found in: beBee jobs US - 4 days ago

    Colchester, Vermont, United States VIP (Vermont Information Processing) Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve...

  • Daycare Center Assistant

    2 weeks ago

    Colchester, United States Vermont Information Processing Full time

    Job DescriptionJob DescriptionSummaryVermont Information Processing's on-site daycare is seeking a qualifiedCenter Assistantto join our team of passionate child care providers. Our ideal candidate will be knowledgeable and experienced in the early childhood field as well as child-focused, creative, and compassionate!For 33 years theRoots Daycarehas been...

  • Medical Records Specialist

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Colchester, United States The University of Vermont Health Network Full time

    This position will be onsite in the office located in Colchester, VT for at least a portion of every day. POSITION SUMMARY:Medical Records Specialist is responsible for the entering and/or processing of documents, clinical information, and medical orders, as well as the maintenance patients' electronic records. The Medical Records Specialist also assumes...

  • Daycare Center Assistant

    7 days ago

    Colchester, United States Vermont Information Processing Full time

    **Summary** For 33 years the **Roots Daycare** has been nurturing infants, toddlers, and preschoolers in Colchester, VT. It is our mission to provide each child with a high quality, educational, play-based program that will foster their individual creativity and curiosity. We strive to create a safe and inclusive learning environment where everyone feels...

  • investigations and inquiries specialist

    Found in: beBee jobs US - 1 week ago

    Colchester, Vermont, United States Department Of The Army Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for an Investigations and Inquiries Specialist, Position Description Number T5231P01 and is part of the Inspector General Office of the Vermont Army National Guard.The purpose of this position is to provide a variety of specialized technical and investigative...

  • Daycare Lead Teacher

    7 days ago

    Colchester, United States Vermont Information Processing Full time

    Job DescriptionJob DescriptionSummaryVIP's onsite daycare is seeking a qualifiedLead Daycare Teacherto join our team of passionate child care providers. Our ideal candidate will be knowledgeable and experienced in the early childhood field as well as child-focused, creative, and compassionate.For 33 years theRoots Daycarehas been nurturing infants,...

  • INVESTIGATIONS AND INQUIRIES SPECIALIST with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago

    Colchester, United States Department of the Army Full time

    Duties 1. Serves as a specialist to the State/JFHQ IG in processing U.S. Army Inspector General Action Requests (IGARs) and U.S. Air Force Complaints in accordance with AR 20-1 and AFI 90-301 respectively, and other applicable guidance. 2. Conducts oversight and quality review for investigations into allegations, ensuring thoroughness, impartiality, and...

  • Insurance Specialist

    Found in: beBee jobs US - 2 weeks ago

    Colchester, Vermont, United States gumtree Full time

    A major Insurance organisation is recruiting for an experienced London Market Insurance professional to lead their development and technical support for new and renewing Binding Authority Agreements and MRC Line Slips. You will have a central role in their growth of Binders and Line Slips across the Group, and will demonstrate a strong understanding and...

  • Hospitality Assessor

    Found in: beBee jobs US - 2 weeks ago

    Colchester, Vermont, United States gumtree Full time

    KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectorsJob Title:Hospitality Assessor / Trainer (Trainee or Qualified)Trainee or Qualified Assessor Opportunity Full training and support willbegiventocandidatestoachieve the Level 3 Award in Education and Training Location:Home/Field based - Must be flexible with travel...

  • Software Quality Engineer 1

    3 days ago

    Colchester, United States VIP Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to...

  • EQUIPMENT SPECIALIST

    Found in: Dice One Red US C2 - 1 week ago

    Colchester, United States Department of the Army Full time

    Duties The purpose of this position is to provide instruction and assistance to state unit personnel regarding Army National Guard (ARNG) equipment and maintenance management. (1) Serves as a recognized authority on the repair and operation of various types of ARNG equipment. Provides instruction and assistance regarding equipment maintenance procedures,...

  • Chief Engineer

    1 week ago

    Colchester, United States CareerBuilder Full time

    Vermont Public is looking for the right person to fill a critical role in the Tech Department. The Chief Engineer - Studio is responsible for keeping Vermont Publics television and radio studios, control rooms, and related equipment in a state of readiness to support creation of local content and delivery of our network programming. This work is accomplished...

  • Software Quality Engineer 1

    1 week ago

    Colchester, United States VIP Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to...

  • LPN - High Tech - Home Health

    7 days ago

    Colchester, United States The University of Vermont Health Network Full time

    Make a Difference Where it Matters Most Do you thrive in an intimate environment and have a passion for delivering compassionate care while developing meaningful and impactful relationships? UVM Home Health & Hospice is seeking a skilled and dedicated High Tech LPN to join our growing team. We have a variety of schedules to support work life balance!In this...

  • LPN - High Tech - Home Health

    1 week ago

    Colchester, United States The University of Vermont Health Network Full time

    Make a Difference Where it Matters Most Do you thrive in an intimate environment and have a passion for delivering compassionate care while developing meaningful and impactful relationships? UVM Home Health & Hospice is seeking a skilled and dedicated High Tech LPN to join our growing team. We have a variety of schedules to support work life balance!In this...

  • SUPPLY TECHNICIAN with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago

    Colchester, United States Department of the Army Full time

    Duties 1) Performs routine and nonroutine material coordination duties for special programs, maintenance, or production shops. 2) Responsible for local management of decentralized and decontrolled items which requires technical intervention to assure effective supply support and economy. Items are less stable or standardized and do not lend themselves to...

  • Early Childhood

    1 week ago

    Colchester, United States Early Learning Center, Inc. Full time

    Job DescriptionJob DescriptionSummaryThe Early Learning Center is looking for educators to join our Infant/Toddler team! Be part of a welcoming, relationship-centered early childhood program serving infants, toddlers, and preschool children ages 6 weeks through 5 years.We implement the Power-to-the-Profession model to determine pay rates and support our...