Director of Operations

2 weeks ago

New Haven, United States Bitget Full time

Bitget is a leading global cryptocurrency exchange founded in 2018 and

headquartered in Singapore. The platform specializes in providing cryptocurrency

trading services, especially derivatives trading, including contract trading, spot

trading, and other financial products.

Company Overview：

bitget is dedicated to providing users with one-stop cryptocurrency solutions

covering a wide range of areas such as trading, payments, wealth management and

lending. Its main products include cryptocurrency exchanges, mobile apps, Visa

cryptocurrency cards, pledge and interest earning services, and unmanaged wallets.

Key Features and Services:

Contract Trading: Bitget is well known for its contract trading services, offering a

wide range of leverage options to meet the needs of investors with different risk

preferences. Users can trade contracts on major cryptocurrencies such as Bitcoin

(BTC) and Ethereum (ETH).

Spot Trading:

In addition to contract trading, Bitget supports spot trading of a wide range of

cryptocurrencies, allowing users to directly buy, sell, and trade a wide range of

digital assets such as Bitcoin, Ether, USDT, and more.

Social Trading:

Bitget has introduced the “Copy Trade” feature, which allows novice traders to

follow the strategies of experienced traders and copy their trading operations to gain

more opportunities in the market.

Security:

Bitget focuses on platform security and employs multi-layered security measures,

including cold wallet storage, two-step verification, etc., to ensure the safety of user

assets.Globalized Operations:

With a large number of users worldwide and multi-language support, Bitget is

committed to providing high-quality cryptocurrency trading services to users around

the world.

User Education:

The platform provides a wealth of educational resources, including trading tutorials,

market analysis, expert advice, etc. to help users better understand and participate

in the cryptocurrency market.



Position Summary:

Bitget is a leading global digital asset trading platform that aims to provide users with secure, efficient and convenient trading services. As the Director of Operations, you will be fully responsible for the operational management and business growth of the platform, developing and executing operational strategies and leading the team to achieve the company's business goals.


Key Responsibilities:

Operation Strategy Formulation and Implementation


Formulate short-term and long-term operation planning and implementation plan according to the company's overall strategic objectives.

Continuously optimize platform product features and service experience to increase user stickiness and transaction volume.

Business growth and data analysis


Monitor operational data, analyze user behavior and market trends, formulate and optimize growth strategies.

Design and execute efficient user growth plans, including new recruitment, promotion and retention.

Team Management


Lead and manage cross-functional operations team, including marketing, content, user support and other modules.

Motivate team members and drive efficient collaboration, and evaluate team performance on a regular basis.

Market and User Insights


Gain in-depth understanding of the latest trends in the digital asset industry, user needs and competitive dynamics.

Propose innovative operational activities and promotional strategies to build brand influence.

Risk Control and Compliance


Ensure operational processes and activities comply with relevant laws and regulations and company compliance requirements.

Foresee and avoid possible operational risks to provide users with a safe and reliable service environment.

Job Requirements:

Educational Background


Bachelor degree or above, preferably majoring in marketing, economics, management or other related fields.

Work Experience


More than 5 years of operation and management experience in internet, fintech or blockchain field, more than 3 years of team management experience.

Experience in digital asset trading platform is preferred.

Capabilities and Skills


Excellent strategic thinking ability and execution, good at developing and promoting complex projects.

Familiar with data analysis tools and able to distill insights from data to drive business growth.

Excellent communication and teamwork skills to drive cross-departmental collaboration.

Understanding of industry trends and user needs in the blockchain and digital asset space.

Language Skills


Fluent in Chinese and English, other language skills are preferred.


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