Credit Card Dispute Specialist

4 weeks ago

Draper, United States Insight Global Full time

Required Skills & Experience- 1 - 9 years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines - Strong expertise of Regulation Z compliance - Strong knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes - Excellent verbal and written communications skills and interpersonal skillsJob DescriptionInsight Global is seeking Credit Card Disputes SMEs to join our client's customer disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an agent, you will tackle a variety of customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance. Dispute scenarios will be fraud and non-fraud related. Responsibilties - Investigate and resolve customer card transaction disputes received through phone, chat and automated intake channels - Communicate accurate resolution to customers - Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions resposibilities - Act as a SME on process and procedure while recommending appropriate enhancementsCompensation:$20-26/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

  • Credit Card Dispute Specialist

    4 weeks ago

    Draper, United States Insight Global Full time

    Required Skills & Experience- 1 - 9 years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines - Strong expertise of Regulation Z compliance - Strong knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes - Excellent verbal and written communications skills and interpersonal...

  • Credit Card Dispute Specialist

    4 weeks ago

    Draper, UT, United States Insight Global Full time

    Required Skills & Experience - 1 - 9 years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines - Strong expertise of Regulation Z compliance - Strong knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes - Excellent verbal and written communications skills and interpersonal...

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  • Quality Assurance Lead

    1 week ago

    Draper, United States Utah Staffing Full time

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