Sr Mgr Card Operations

Sr Manager Card OperationsOur mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.How you can make a difference:The Sr Manager of Card Operations is responsible for leading the day-to-day activities of the Card Operations team, driving constant improvement of overall member/employer/plan experience as well as the underlying systems and processes. This role will work with Business Analysts to identify bugs and user stories and provide input on prioritization. Responsible for working closely with the card processor for implementation of new features, configuration of the current portfolio, and managing open tickets and projects. Interface with vendors for day to day issues and large company initiatives.Essential Management Responsibilities:Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.Essential Duties and Primary Responsibilities:Leadership of team of Card Ops Sr Analysts, including delegating and assigning projects, people management, and holding individuals accountable for deliverables and resultsOversee Card Operations processes, procedures, disclosures, and training plans, ensuring ongoing accuracy, compliance, and effectiveness through regular reviewLead cross-departmental projects and initiatives including Service Recovery itemsManage card operational process improvements by collaborating with internal partners and product development to streamline processes and systematic work flows (such as enrollment, activation, or disputes work flows)Occasionally represent HQY with card specific vendorsDrive card initiatives, encompassing coordination with vendors and internal groups (such as Engineering, to execute large strategic projects and implementations)Manage Sr Card Ops Analysts and guide them through assigned projects/initiatives and processesServe as Deep SME on card industryServe as Deep SME on internal systems and relational databasesReview and support escalated card operations cases within Operational Level AgreementsCreate materials and lead training opportunities for other operations groups and MS and PRM/Account ManagementLead team of Senior Card Analysts in completing necessary duties, performance evaluations, pay actions, and regular coachingWhat you will need to be successful:Education and Experience: Bachelors degree in related field, required 10+ years of related work experience, including 5+ years experience with Card Processors and 5+ years experience in Prepaid and Debit Card Industry - including Card Associations, Processing, and card production 5+ years of leadership experience Card Program Implementations / New Business Development experience for card programs a plusSpecialized Knowledge, Skills, and Abilities: Demonstrated track record of determining and executing on process efficiencies designed to improve workflow and client experience Excellent consultative and communication skills Excellent inter-personal skills, relationship management, account management, or customer service experience a plus General card industry knowledge including card fraud monitoring and dispute/chargeback management Health Care Account s Knowledge: HSAs, FSAs, HRAs, Employee/Employer benefits, Health-Wellness Incentives Highly adaptable, with the ability to rapidly assimilate new information and translate into team and project implications Project management and organizational skills, including creating...