Credit Bureau Specialist
2 weeks ago
Pay rate: $24.17/hourly as a W2 pay rate without paid days off and without paid holidays.
Work Location: Draper, UT 84020 - 5 days onsite per week, Monday to Friday
Duration: 12 months to begin with
Responsibilities:
- Be the subject matter expert while managing multiple high-risk function queues.
- Document steps taken while efficiently and accurately completing customer requests through casework.
- Handle high-risk casework such as Credit Bureau disputes and notifications.
- Participate in projects or process improvements to drive operational excellence.
- Research escalated customer disputes and requests and provide customer-centric resolutions.
- Abide by applicable regulatory and departmental policies and procedures.
- Contribute feedback to develop new content and refine existing processes and procedures.
- Prior experience working with the major credit bureaus and their proprietary products preferred.
- Prior financial industry experience.
- Prior data furnishing experience preferred.
- Strong analytical ability required.
- Prior credit bureau dispute and operations experience.
- Experience with QA and UAT of Metro2 mapping and mitigation of rejections.
- Proficient skills with Excel, Word, and PowerPoint required.
- Experience using SQL, SAS, or comparable data mining and query tools a plus.
- Bachelor's degree preferred or equivalent work experience.
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