Credit Bureau Specialist

2 weeks ago


Draper, UT, United States Strategic Staffing Solutions Full time
Credit Bureau Specialist - 243660 #GSGJP00004289 (Draper)

Pay rate: $24.17/hourly as a W2 pay rate without paid days off and without paid holidays.
Work Location: Draper, UT 84020 - 5 days onsite per week, Monday to Friday
Duration: 12 months to begin with

Responsibilities:
  • Be the subject matter expert while managing multiple high-risk function queues.
  • Document steps taken while efficiently and accurately completing customer requests through casework.
  • Handle high-risk casework such as Credit Bureau disputes and notifications.
  • Participate in projects or process improvements to drive operational excellence.
  • Research escalated customer disputes and requests and provide customer-centric resolutions.
  • Abide by applicable regulatory and departmental policies and procedures.
  • Contribute feedback to develop new content and refine existing processes and procedures.
Qualifications:
  • Prior experience working with the major credit bureaus and their proprietary products preferred.
  • Prior financial industry experience.
  • Prior data furnishing experience preferred.
  • Strong analytical ability required.
  • Prior credit bureau dispute and operations experience.
  • Experience with QA and UAT of Metro2 mapping and mitigation of rejections.
  • Proficient skills with Excel, Word, and PowerPoint required.
  • Experience using SQL, SAS, or comparable data mining and query tools a plus.
  • Bachelor's degree preferred or equivalent work experience.


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