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Field Service Technician

4 months ago

Temecula, United States Wipro Full time

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com .


Skills :

Mandatory skills to check:


Team- Pls ask the consultant to rate their exp on below mentioned checks and not share any profiles without mandatory skills

PC Refresh - Win 10 Migration

New Hire Support for Da1 Deployment of PC

Hardware and Software Issues Troubleshooting

Printer handling

Manufacturing support experience is an advantage


Complete JD:


Technical

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes

troubleshooting hardware, software, operating system issues and problems and fixing the issues

without impacting / violating the hardware warranty or customer security compliance

requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and

other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart

hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,

firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communications skills with clients and management as well as people

skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /

Xenmobile/ Mobile iron etc),

• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,

OneDrive.

Non-Technical

• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work


  • Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.