IT Support | Tier II
4 weeks ago
Job Title: IT Support Specialist (no C2C)
Location: Hybrid – Elkhart
Industry: Manufacturing
JOB DESCRIPTION: We are seeking an experienced IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in IT, with at least 5 years of experience or a degree in Information Technology. This role involves troubleshooting, repairing, and upgrading PC software and hardware, as well as providing exceptional customer support. The candidate must be highly organized, detail-oriented, and possess excellent communication skills. A "Customer First" mentality is essential for success in this role.
RESPONSIBILITIES:
- Troubleshoot, repair, and upgrade PC software and hardware.
- Perform PC to PC migration and provide support for legacy computers, including Windows XP, 7, and 8.
- Administer Microsoft 365, including user management and configuration.
- Provide support for IOS, Windows, MAC, and Android devices.
- Diagnose and resolve advanced technical issues on desktop, laptop, and mobile devices.
- Maintain a strong focus on customer service, ensuring timely and effective resolution of support queries.
- Work overtime as needed to meet the demands of the business.
- Utilize excellent judgment skills to evaluate situations and provide effective solutions promptly.
REQUIREMENTS:
- 5 years of experience in IT, or a degree in Information Technology.
- 2 years of experience in a help desk environment.
- Strong knowledge of Microsoft productivity and collaboration technologies (Word, Excel, Outlook, Teams, SharePoint).
- Proficient with IOS, Windows, MAC, and Android devices.
- Excellent written and oral communication skills.
- Bilingual in English and Spanish is highly desirable.
- Reliable transportation, valid driver's license, and insurance.
- Availability to work overtime when required.
- Ability to maintain a customer-centric approach in all interactions.
Best-In-Class-Benefits
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
Robust Health Insurance
401(k) plan
PTO
Paid holidays
About Theoris:
Our goal is to Fuel Your Career As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected.
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