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Luxury Showroom Manager

2 months ago

San Diego, United States The Retail Network Full time

Our client is an amazing eCommerce jewelry company with a strong social conscience. On top of that, they are growing aggressively and can provide great opportunities for professionals who excel in delivering the best online and in-person experience to their clientele through coaching, team building, and solutions based problems solving. Sound like you? Please apply today

Seeking a Customer Experience Manager (Store Manager) for their beautiful showroom in La Jolla, CA


Base salary range in the 80-92k range plus target bonus of 15k annually.


The Ideal candidate will have managerial experience in high end retail, hospitality or guest services, a bachelor's degree, strong communication skills and inspirational leadership qualities. This position does require working a Tuesday through Saturday work schedule (Sunday and Monday's off) from 10AM to 7PM.


Summary:


The Customer Experience Manager for the La Jolla showroom will oversee a team of dedicated Customer Experience Associates, responsible for delivering exceptional service to our customers. The Customer Experience Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. As the team's Manager, you will have the opportunity to develop a team and have a direct impact on the growth of the company.


Key Responsibilities:

  • Recruit and manage a team of Customer Experience Associates in a fast-paced environment
  • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service
  • Create memorable and personalized experiences for our customers by guiding customers through purchasing decisions, such as diamond options and custom designs
  • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
  • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment
  • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives
  • Handle customer experience escalations, ensuring the best possible experience for all customers
  • Create and maintain a team schedule to provide coverage for all necessary duties and appointments
  • Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention
  • Communicate with sales, production, and fulfillment teams regarding customer timelines
  • Formulate and implement policies and procedures to ensure smooth business operations


Specific qualifications:

  • Must have experience managing people in a retail and service or equivalent environment
  • Must demonstrate a proven track record of recruiting high performing and accountable teams
  • BA degree or equivalent
  • A true passion for helping people and creating positive customer service experiences
  • Highly organized with focus on execution, problem solving, and improving processes
  • Motivated self-starter with high efficiency work style
  • Excellent written and verbal communications
  • Extreme attention to detail
  • Ability to think critically and adapt quickly in a flexible environment
  • Exceptional time management skills and accountability
  • Team player with an ability to work collaboratively always with a smile
  • Strong CRM software experience
  • Entrepreneurial spirit / self-starter
  • Interest in socially and environmentally responsible organizations and products