Workplace Service Coordinator

3 days ago

Burlington, United States PTR Global Full time
Job Title: Workplace Service Coordinator

Location: Burlington, MA 01803 (Onsite- required to be able to commute to all 3 MA offices- Boston 40%, Burlington 55%, Cambridge 5%)

Duration: 4-months (possible extension)

Logistics-

  • Will never be required to go to 2 separate sites in one day, however we rotate who is staffed at each particular site
  • Does this worker need to by any hubs? Metro Boston Hub

Must be able to comfortable lift at least 50lbs.

Skills-

  • This role is focused on making our offices a welcoming place for all employees, customers, and visitors.
  • They will manage our Welcome Desk, which is the first stop for anyone coming into the office.
  • Here they will assist in any badging needs, visitor registration, vendor visits, and provide overall welcoming and warm customer service.
  • On top of the Welcome Desk, this position is responsible for conducting office walk throughs, restocking supplies, taking inventory, submitting building work orders, and assisting with our onsite meeting and events.

Must Have Skills- Customer Service, Workplace Experience/office Management

Teachable skills- meeting and event support, Slack, Google suite (slides, drive), Quip

About The Team-

  • Our current team size is 5 and we staff all 3 sites.
  • We'd love to get someone in here to add to this team dynamic and make the Metro Boston hub a great place to be.
  • Would really love someone with previous Workplace Operations/Experience, meeting and event experience, working knowledge of facilities management.

Description

The Workplace Services Coordinator will report to the Workplace Services Associate Manager and will be responsible for the day to day operations for our Metro Boston sites. The Workplace Coordinator will work closely with our Welcome Desk, Facilities, and Meeting & Event leads to ensure smooth operations. Responsibilities include, but are not limited to: greeting employees and being the face of the office, issuing temp badges and visitor registration, moving furniture, assisting with catering set ups and clean up from events, gathering and managing lost and found items, conference room bookings and resets, mail program, office supply inventory.

This position is fast paced and requires a high level of customer service. Time management skills and experience with ticket management a must. Help make company a great place to work

Responsibilities

  • General upkeep of the offices.
  • Assist with all facilities requests and vendors in Metro Boston, and coordinate access when needed
  • Manage the setup of large meetings and events
  • Ensure that facilities problems are identified and addressed quickly; work with, and ensure that building management is delivering quality services; deliver on all internal customer demands
  • Facilitate daily deliverables for internal employees
  • Requests, including furniture (tables, chairs, filing cabinets) replacements/needs and building requests (Temperature adjustments-HVAC, lighting, etc.)
  • Manage and administer ticket submittals for Workplace Services
  • Assist with all furniture deliveries and installs for office
  • Assist with bulk packages when needed (moving to another location)
  • Assist with overseeing snack vendor to ensure pantries are being stocked correctly
  • Assist with overseeing day porter service for the office space
  • Assist with office moves
  • Assist local team as needed

Required Skills/Experience

  • Minimum 2-3 years of related hands-on Facilities experience required
  • Exceptional customer service/hospitality skills, both verbal and written
  • Experience with inventory management, planning and executing internal moves, and space management
  • Self starter; handles self with minimal supervision and is pro-active
  • Ability to plan and organize work in the required areas
  • Establish and maintain cooperative working relationships
  • Proficient in Microsoft Office Suite and Google Docs as well as understanding various social media principles
  • Must be willing/able to learn and use our internal Salesforce.com software application
  • Must have a great can do attitude and willingness to complete the job

Pay Range: $20- $24

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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