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Vice President Business Strategy and Operations

2 months ago

Beverly Hills, United States Beverly Hills Cancer Center Full time

The Vice President of Business Strategy and Operations will be responsible for creating and implementing strategy, and managing the day to-day operations of BHCC, reporting to the Chief Operating Officer and partnering closely with the Senior Management Team. You will own and drive clinical operations, marketing, human resources, information systems, revenue cycle management, contracting, and compliance. This newly created role is a position of high impact and influence.


As a strategic leader, you will be instrumental in defining the highest ROI opportunities, gaining

executive buy-in and helping execute a multi-pronged roadmap that drives revenue acceleration. You will be managing top-priority initiatives that require cross-disciplinary and cross-functional

implementation (across multiple revenue streams). You’re ideally someone who loves partnering

with business leaders to design and implement processes and systems to improve organizational

effectiveness and bring better organization and transparency to critical and strategic activities.

The staff will rely on this leader to develop strategies that ensure BHCC is consistently delivering services and products to its current and future clients in accordance with BHCC standards and expectations. This leader oversees day-to-day operations including patient call centers, workforce management, quality assurance, patient services, complaints, and grievances.


This position works collaboratively with all departments to deliver timely results, budget goals, and ensures all strategies will be executed with a high degree of quality and stakeholder satisfaction. The successful candidate should have a documented history of developing teams and reinforcing a culture of excellence. The VP will help to shape and model the vision and values of BHCC while supporting its staff.


You will direct and grow the business through effective leadership and management of all aspects of customer service, quality patient care, marketing and responsible financial management. Practice costs, maintaining profitability and growth, while ensuring compliance is of utmost priority.


This role maintains the overall responsibility for the operation of the practice except for those

activities directly involving the practice of medicine. The VP is responsible for

developing, planning, executing, and controlling broad activities to ensure long- and short-term

success, including ensuring financial stability and planning for short- and long-term growth. In this role, you will oversee and lead Human Resource, IT, Marketing, Clinical Operations, Revenue Cycle, and the Imaging Center.


Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves. You want to grow with us and deliver results as an exceptional Vice President of Business Strategy and Operations.


Responsibilities Include

  • Acts as a strategic partner with the Senior Management Team; works closely with all teams to ensure they are meeting performance expectations
  • Coaches and develops teams to ensure they are delivering against key business metrics
  • Looks for methods to improve quality, efficiency, and productivity, reduce costs, increase profits, or improve control measures
  • Develops and implements strategies, procedures, and business plans needed to enhance company growth
  • Translates strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
  • Assists executive team members in creating, growing, and building a world class, industry leading organization
  • Leads and develops a team across multiple functions and revenue streams
  • Builds, manages, motivates and leads high performing teams
  • Attracts, recruits, and retains highly sought-after candidates/employees to move the organization to the next level
  • Demonstrates a willingness to take on new responsibilities with a general attitude that no task is too small, impossible, or cannot be improved; a growth abundance mindset
  • Demonstrates ability to hold leaders and team members accountable for relevant BHCC commitments
  • Works autonomously while ensuring COO expectations are readily met and exceeded
  • Fosters a success-oriented, accountable environment within the company
  • Partners to define the strategic planning process to support both long term and tactical planning
  • Drives revenue optimization through recommending business model and service delivery improvements by engaging cross-functional teams in their pursuit
  • Manages ad hoc projects for Executive leadership team and BOD as needed
  • Maintains informed view of industry players and ecosystem to understand and react to threats, opportunities, changes, and trends
  • Reports, adjusts and modifies business plans and budgets throughout the year as necessary
  • Manage and monitor customer/client satisfaction levels and to provide interventions when deemed necessary
  • Present a professional image of BHCC and act as an ambassador for the company both internally and externally
  • Conduct performance management throughout the year including annual performance evaluations and salary planning
  • Adheres to and promote all safety programs in place at BHCC
  • Provides support, guidance, counsel, direction and management to each of the departments.
  • Manages the organization consistent with the company’s published Values
  • Oversees all logistics related to patient care from registration to end of services provided
  • Delivers organizational impact responsible for the overall control of planning, staffing, budgeting, expense priority management, and recommending and implementing changes to current methods
  • Oversees all aspects of company operations to ensure all team members are working towards clinical deliverables and timelines with ultimate accountability for the team’s performance in achieving our performance goals
  • Leads the development and implementation of the short- and long-range plans to achieve the organization’s goals and objectives including specific strategy and plans for growth, efficiency, cost management, quality care, and development of human capital
  • Owns the organization’s development process for the practice and as such, ensures performance planning, coaching and development plans are in place for all employees to maximize their potential; ensures the employee evaluation process to include performance evaluations, merit increases, promotions and disciplinary actions are completed
  • Responsible for the overall culture of the practice, developing talent and teamwork, and driving organizational change to drive strong performance as well as a positive work environment


Qualifications and Experience

  • 5+ years management experience with increased responsibility in business development in the healthcare industry; MBA is preferred; Oncology or Imaging experience required
  • Prior management experience of 5+ team members
  • Boardroom polish and professional demeanor - must have excellent communication skills; both written and oral
  • Strong interpersonal skills, a high degree of analytical ability
  • Excellent organization and management skills, the ability to set strategy and lead a team in a fast-paced environment
  • Willingness to be onsite Monday through Friday
  • Experience must include leadership roles and reflect significant history in navigating complex solutions and creating sustainable systems
  • Demonstrated ability to hold leaders and team members accountable
  • Evidence of progressive leadership experience required
  • Executive level communication skills, including the ability to use verbal and written communication to express ideas clearly and succinctly
  • Ability to thrive in an ambiguous environment with a high degree of autonomy
  • Successful track record of managing multiple projects simultaneously
  • Advanced coaching, mentoring, and staff development skills; solid leadership orientation
  • Extremely adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus
  • Expert ability to facilitate a collaborative working environment for customers and team members
  • Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills
  • Highly motivated and results oriented
  • Holds departments accountable for meeting performance standards
  • Can inspire leaders to act when necessary
  • Can think critically under pressure and uses good business sense to make decisions
  • Can think strategically and can examine all sides of an issue and possible outcomes
  • Strong ability to recognize potential opportunities and execute strategies to take advantage of those opportunities.


Benefits

We offer competitive salaries, and a diverse blend of benefits and incentives, including:

  • Health, dental, vision insurance, 401k
  • Company-sponsored life insurance
  • Voluntary supplemental life insurance
  • Voluntary short term / long term disability options
  • PTO & paid holidays
  • Employee recognition programs, team building events & employee appreciation lunches
  • Referral bonus programs
  • Job training, professional development, & continued education


Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience (including specific industry), education, specialty and training. This pay scale is not a promise of a particular wage.