Patient Services Coordinator

2 weeks ago

New York, United States Thrive Integrated Physical Therapy, PC Full time

The Front Desk Patient Services Coordinator plays a pivotal role in welcoming and caring for our patients and ensuring their experience at Thrive is the best it can be.  As the first point of contact for patients, you’ll ensure a positive experience from appointment scheduling to checkout. Patient coordinators are responsible for managing patient inquiries, coordinating appointments, and facilitating smooth communication between patients and clinical staff. Candidates who are interested in this position must have 2+ years of medical office experience. 

 

Key Responsibilities:


Patient Interaction

  • Greet patients warmly and ensure a welcoming environment in the reception area.
  • Handle patient inquiries in person, over the phone, and via email, providing accurate information about services, appointments, and billing.


Appointment Scheduling

  • Schedule patient appointments efficiently, taking into account therapist availability, their areas of expertise, and patient preference
  • Coordinate rescheduling or cancellations as needed, maintaining the appointment calendar accurately.


Patient Registration and Check-In

  • Collect patient demographic and insurance information accurately during the registration process.
  • Verify insurance coverage and eligibility, obtaining necessary authorizations when required
  • Facilitate the check-in process, ensuring all necessary paperwork is completed and updated


Billing and Payment Processing 

  • Collect co-payments, deductibles, and outstanding balances from patients at the time of service
  • Process payments accurately and securely, following established billing procedures
  • Assist patients with insurance-related inquiries and provide guidance on billing statements


Communication Liaison 

  • Serve as a communication liaison between patients, therapists, and other staff members
  • Relay messages, appointment reminders, and follow-up instructions to patients as necessary.
  • Communicate any special patient needs or concerns to the appropriate clinical staff member


Administrative Support

  • Maintain patient records and electronic medical records (EMR) accurately and confidentially.
  • Assist with data entry, filing, office maintenance and other administrative tasks to support the smooth operation of the practice.
  • Collaborate with the office manager and clinical staff to ensure efficient workflow and resolve any scheduling conflicts.


About You:

  • Minimum of 2 years experience as a Medical Receptionist or similar field
  • High school diploma or equivalent; candidates with additional education or certification in healthcare administration are preferred.
  • You are known as a strong team player with excellent communication and interpersonal skills.
  • You get technology -  strong proficiency in using scheduling systems, EMR’s, payment processing, and Microsoft Office Suite.
  • You can be a Swiss Army Knife when needed: your attention to detail,  organizational skills, and ability to multitask effectively are critical in our busy office. 
  • You understand the power of good patient experience and are committed to making each patient's visit a pleasant one.
  • You have aspirations for a career in Healthcare and are looking for opportunities to learn.



About Us: 

Thrive Integrated Physical Therapy has assembled the top minds across multiple physical therapy disciplines to ensure that each patient benefits not only from the depth of experience of their practitioner, but also interdisciplinary mentorship and collaboration - we believe strongly in the power of teamwork. For anyone coming through our doors, our goal is to create a calm and nurturing environment where patients can feel confident and empowered on their journey towards recovery. 


Thrive Integrated Physical Therapy is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, the diverse patient populations we serve and the NYC-based communities we call home. We do all of this with kindness, empathy and deep respect for each other.


About Our Facility

Thrive's downtown office is housed in a centrally located, recently renovated 3,000 sq. ft. loft in New York City's SoHo district, a short walking distance to a host of subway and bus stations. The facility is wheelchair accessible for non-ambulatory patients.  




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