Director of Hotel Operations

1 week ago

Jamestown, United States iNtegrity+ Full time

Director of Hotel Operations


Summary:

As a Team Member of the Administration team, the Director of Hotel Operations is an ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Director of Hotel Operations is responsible for Leading and developing hotel management and Team Members to create a memorable Guest Experience and ensure exceptional Guest service, while strategically planning and implementing innovations for maximum efficiency and profitability.

Position Functions:

  • Provide exceptional Guest service while maintaining a positive attitude.
  • Promote the Players Club loyalty program to Guests.
  • Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
  • Implement new innovations based on current trends to enhance the Guest experience. Maintain knowledge of evolving hotel management technologies to maximize departmental efficiencies.
  • Analyze hotel revenue and labor reports, making strategic adjustments to ensure maximum efficiency and profitability. Partner with Marketing to leverage offers and services.
  • Conduct ongoing financial report analysis to monitor profitability and expenses. Implement strategies and tactics to contain costs and improve financial performance in collaboration with leadership.
  • Build and maintain relationships with suppliers and vendors, assessing the quality of goods and services and conducting performance assessments.
  • Oversee inventory purchases and supplies, ensuring accuracy in the inventory management system and controlling related expenses.
  • Monitor and control the maintenance and sanitation of the hotel, facilities, equipment, and related areas to ensure a healthy, safe work environment.
  • Other duties as assigned.

Core Leadership Competencies:

  • Create a vision for the department that aligns and promotes the business's vision and mission. Communicate the business and department visions to the team to inspire action.
  • Understand Company's place in the market and focus on growing market share. Identify growth opportunities and mitigate internal and external risk factors while defining objectives and strategies that move the business forward.
  • Stay abreast of industry news and events and identify economic, political, and social trends that could impact current and future operations.
  • Explore and identify ways to improve revenue and/or profit. Manages the department's budget while adhering to planned business expenses. Uses data to support operational expense requests and provides ROIs.
  • Demonstrates emotional self-awareness and management while using social awareness to provide a positive and supportive work environment that inspires and influences the Team.
  • Lead with authentic appreciation for the team. Fosters vulnerable trust with others and is accepting of varying viewpoints. Is present in their interactions and leverages themselves as a resource to others.

Skills:

  • Demonstrate strong listening and communication skills.
  • Demonstrate problem-solving and critical thinking.
  • Must be able to work independently and maintain a high level of performance.
  • Must be able to complete tasks in a timely manner while maintaining business standards.
  • Demonstrate a mentality, focused on teamwork and collaboration with others.
  • Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a fantastic experience for all.
  • Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
  • Build lasting relationships by demonstrating honesty, integrity, and effective communication.
  • Drive to exceed expectations while remaining accountable and fair.

Qualifications:

Minimum Requirements:

  • Must be at least 21 years of age.
  • Bachelors degree in Business, Hospitality, Tourism, Economics, or related field.
  • 7+ years experience in a supervisory or managerial role.

Preferred Qualifications:

  • Master's degree in business, Hospitality, Tourism, Economics, or related field.

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