Information Technology System Analyst

2 weeks ago

White Marsh Station, United States Prometric Full time

Job Title: IT Systems Analyst

Reports To: Manager, Technology Services

Department: Technology Operations

Location: Nottingham, MD


SUMMARY

Prometric Technical Services team is going through IT change and modernizing desktop managed devices and deployments. We are seeking individuals with excellent technical skillset and experience in working in a dynamic and busy IT environment. Candidate must have the ability to breakdown complex issues and can demonstrate excellent communication skills. IT Systems Analyst will play a crucial part and work as part of a Global Support Team to provide quality desktop and end user support for the Dundalk Office, remote users and Global locations. As a Systems Analyst, you will play a key role in this by collaborating across all teams and technologies and providing remote support and desk side IT support. The IT analyst must demonstrate as a self-starter and ability to independently resolve problems.



DUTIES & RESPONSIBILITIES

  • Provide level 1 and level 2 end user support. Including but not limited to physical and virtual machines, W10 & W11 OS and iOS operating systems, office365, licensing, VPN, software upgrades and asset management.
  • Familiar with software management and pushing software updates and patches to all corporate machines.
  • Security and Windows Patch Management for Corporate Devices
  • Demonstrate Best practices for Mobile Device Management
  • Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory
  • Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution
  • Monitor, update and resolve all end user peripherals including Print Server issues & teams rooms conference systems.
  • Collaborate with wider teams on Network Issues and Systems Engineering teams for resolution.
  • Engaging with 3rd party vendors.
  • Software and Peripheral Installation and management, attention to detail key
  • Always looking to find solutions to enhance user experience and system process
  • Mobile Device Management
  • Hardware upgrades for workstations
  • Communicate effectively with co-workers and outside representatives.
  • Prepare and update KB articles for technical team and user community
  • Assist with office moves
  • Collaborate with wider IT teams
  • Perform other duties as defined by the Manager of Technical Services


QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree in computer science, Business Information Systems, or equivalent
  • MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred.
  • Must have experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management
  • Proven experience with Patch Management.
  • Aware of current IT trends and best practices
  • Experience with virtualization. Windows 365 & Azure VDI beneficial
  • Must have proven experience with Active Directory, Microsoft Azure and Microsoft Entra
  • Must have W10, W11 and iOS experience.
  • MDM – Mobile Devise Management and JAMF Management – Intune experience beneficial
  • PowerShell and scripting
  • Familiar with Microsoft Power Family
  • Effectively demonstrate technical troubleshooting
  • Office 365 & SharePoint support and administration
  • Advanced technical installation and troubleshooting experience
  • Effectively demonstrate ability to perform effectively in a fast-paced environment.
  • Ability to maintain high quality work including ticket count and project work
  • Experience in the use of Ivanti (LANDesk), SCCM & Intune
  • The awareness and determination to upskill, learning of new technologies and aware of current trends and technology.
  • Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.

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