Client Services Specialist
3 days ago
Industrial Bank is an African American owned bank, of 89 years. Industrial Bank believes internal and external customers are the reason we are in business, and extraordinary customer service is the cornerstone of our mission.
The** Client Services Specialist** II **must have 3-5 years of call center experience, customer service, and one year banking transactions and experience with products and services
This position will work at our Administrative Office on Commerce Place, Largo, MD. The leader of this Team establishes the work schedule for the team as it relates to working on and off/site. Most new hires are required to work onsite more frequently for the required training. Industrial Bank offers medical, prescription, dental, vision, 401K, long and short term disability, life insurance and paid time off benefits to all employees.
**A Day in the Life of a Customer Service Specialist**:
Acknowledges customer concerns and follows up on concerns to ensure customer satisfaction. Active participation in achieving departmental and organizational sales goals. Knowledgeable in banking operation processes and compliance regulations to effectively manage inquiries from retail branches and other departments within the company. Expert knowledge of the Bank products and services. Thorough knowledge of procedures and policies with respect to banking transactions. Knowledge of relevant Federal and State banking regulations. Ability to perform and achieve assigned goals. Ability to handle multiple tasks, work well under pressure and with minimum supervision. Excellent interpersonal, written, and verbal communication skills, along with strong organizational and follow up skills. Proficient in research and investigation of issues. High level of accuracy and great attention to detail.
- ** Required education and experience**
- High School diploma or equivalent.
- Three to Five years customer service experience
- Proficient in professional and business writing
- Three or more years banking experience
- Must type at least 55 wpm
- Must have proficient telephone etiquette
- Proficiency in Microsoft Office Products (Excel, Word, Access)
- **SALARY**:
Commensurate with education and experience.
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